Telematics, Client Success Specialist

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team What We Need We are looking for a Telematics Client Services Specialist who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization Are you:

• A critical thinker with consultative skills?

As the Telematics Client Services Specialist, you are responsible for providing professional relationship management to clients in support of the Element Telematics product A Day in the Life

• Provide client account support and consultation to assigned accounts to ensure the client is receiving the greatest value from our service based on client strategy and contractual commitments
• Work/coordinate though the appropriate channels (Partners, Suppliers, Vendors) to facilitate the successful ordering and installation of new Telematics devices
• Maintain client’s database in conjunction with the client and internal account team for maximum service value
• Work through the appropriate channels to provide product warranty support in conjunction with Element teams and external vendors
• Manage and implement telematics device deactivations and firmware updates
• Ensure billing accuracy by monitoring and auditing client billing activity
• Represent Telematics as SME as part of core onboarding team and conduct proactive meetings with customer (Weekly or Monthly) (May be a joint call with FPS) based on level of service
• Provide training to external clients (Platform Training) for maximum service value

Requirements

• AA Degree in Business, BS/BA preferred
• 3 – 5 years account management, client management, or vendor management experience
• Strong MS Excel skills
• Excellent verbal and written communication skills with the ability to conduct training sessions
• Superior organizational skills along with the ability to handle multiple tasks and priorities, and meet deadlines

The hiring base salary range for this position is $54,400- $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.