Floral Department Manager - Franchise

Overview:

To order and merchandise floral products in order to service customers with the best possible variety and quality of creative and fresh floral arrangements while achieving maximum sales and profit.

Passion & Commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
• To be responsible for establishing correct costs and retails, under the direction of the franchisee, ensuring maximum gross profits;
• To work in and oversee responsibility for Garden Centre operations and other seasonal programs as required;
• To provide excellent customer relations through selling, educating and consulting in order to strengthen customer loyalty;
• To design innovative and exciting fresh, silk and dried flower arrangements;
• To be responsible for interviewing and selecting all new hires;
• To schedule, direct and supervise all floral department employees;
• To ensure the maintenance of safety procedures and sanitation standards, as per company policy;
• To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times.
• To perform other duties as assigned.
  
  

The Ideal Candidate Would Possess:

• Exceptional customer service skills;
• Minimum of three to five years’ experience in the floral industry, preferably with two years of management experience, Garden Centre experience is an asset;
• Post-secondary education in floral design or specialized on the job training;
• The ideal candidate must possess a competent working knowledge of plant and flower care;
• Flexibility to work a variety of hours which include days, evenings and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent communication and interpersonal skills.
  
  

Chez Fortinos, nous attribuons notre succès à notre souci de préserver nos valeurs fondamentales : des aliments super frais, un personnel bien formé, la propreté du magasin et, par-dessus tout, un service à la clientèle supérieur et amical. Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez aujourd’hui.

Nous sommes engagés à créer un milieu de travail diversifié et inclusif.

Si nous communiquons avec vous au sujet d’une offre d’emploi ou pour une entrevue, veuillez nous indiquer si vous avez besoin de mesures d’adaptation.

REMARQUE: L'employeur mentionné dans le présent affichage est une société indépendante (" franchisé ") à qui Loblaws Inc. a accordé une licence pour l'utilisation de la ou des marques de commerce " Fortinos ". Les candidats embauchés par un franchisé seront des employés du franchisé. Aucune relation d'emploi ou relation similaire ne sera créée entre le candidat et Loblaws Inc. ou ses sociétés affiliées.

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