Housing Services Associate

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $1,895.65 to $2,145.78 bi-weekly SFU Department Descr: Residence and Housing Position Grade: 6 # of openings: 1 Biweekly Hours: 70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.

About the Role

Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations. In accordance with university policies and department procedures, responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections. Receives and processes payments for all services and materials supplied through Residence & Housing and is responsible for maintaining accurate student and guest records.

Full