Counselling Assistant

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level M

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The mission of the Faculty of Arts and Humanities is to deliver a comprehensive liberal arts education and to teach our students to become global citizens who think critically and communicate effectively. The Faculty is dedicated to maintaining its international reputation for research excellence and innovative academic programming.

Responsibilities

The Counselling Assistant provides effective and efficient administrative support and acts as the first point of contact to the Academic Advising Office and the Experiential Learning and Internship Program in the Faculty of Arts and Humanities. The role supports and assists the Academic Advisors by ensuring accurate information is provided to undergraduate students and the flow of information is coordinated within the Office, by triaging student requests to determine their needs and the urgency of their requests, scheduling advising appointments, and providing documentation and background information as required. The role provides administrative support to the Associate Dean (Academic), to the Employer Relationship Specialist for the Experiential Learning and Internship Program, and to the Dean’s Office, assists with coordination of the Educational Policy Committee, facilitates various financial transactions, posts internship opportunities and facilitates application review, and provides records management for the Arts and Humanities undergraduate programs and students.

Qualifications

Education:

• 2 year Community College Diploma in Business Management/Administration

Experience:

• 2 years of experience providing administrative support to leader(s) and customer service in an academic environment
• Experience working in an academic advising/experiential learning office in a post-secondary environment dealing with students, faculty, staff and the community is preferred

Knowledge, Skills & Abilities:

• Knowledge of policies and procedures and with the academic calendar and programs offered at Western preferred
• Excellent verbal and written communication skills with the ability to remain calm and provide assistance to others during difficult situations
• A strong record of teamwork with the motivation and ability to work independently with little supervision
• Ability to process information with a high degree of accuracy
• Strong commitment to confidentially and discretion with an awareness of culturally sensitive issues; mental health awareness
• Strong problem solving skills with the ability to research/investigate issues and resolve problems
• Knowledge of general office procedures including electronic records management systems
• Intermediate computer skills in Microsoft Office, with editing programs (such as Adobe Photoshop), with content management systems (such as Cascade) and with file management systems (such as Laserfiche)
• Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
• Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
• Ability to multi-task and maintain an organized and effective personal work environment
  

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.