Pharmacy and Warehouse Operations Manager
Fresenius Kabi Canada
Date: 1 week ago
City: Hamilton, Ontario
Contract type: Full time
Calea is Canada’s leading pharmacy in the sterile compounding of patient-specific medications. Through our many customers across Canada, we enable the provision of increasingly complex community-based infusion therapies that avoid or reduce acute care stay.
WHAT WE OFFER!
Benefits
At Calea we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including:
Position Summary
The Pharmacy and Warehouse Operations Manager is responsible for the integrated management of pharmacy services and warehousing/logistics operations across the Hamilton site. This leadership role ensures the delivery of safe, timely, and efficient pharmacy services and the effective management of biomedical and warehouse operations, including receiving, inventory control, a-z order fulfillment, and logistics.
The role is accountable for maintaining compliance with corporate policies, standard operating procedures (SOPs), and applicable regulatory standards (OCP, ISO, GMP, USP 797, NAPRA). The incumbent will lead a multidisciplinary team to achieve high performance in patient care, inventory accuracy, cost control, and operational excellence
Operational Leadership
We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country. Calea supports patient care provided by several of Ontario’s largest Local Health Integration Networks’ (LHINs) Home and Community Care services. Our customers also include Regional Health Authorities.
Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life. With over 250 employees and pharmacy locations in three provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care.
If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Calea & Fresenius Kabi Canada. We are an employer that works to build great leaders, teams and businesses.
Inclusion and Equal Opportunity Employment
At FKC and Calea, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know ( [email protected] ). We welcome members of all backgrounds, experiences and perspectives to apply.
#committedtolife
WHAT WE OFFER!
Benefits
At Calea we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including:
- Health and dental benefits that start on your first day of employment
- Company matched RRSP program
- Generous vacation plan with one extra day accrual for each year of service
- Paid float days and paid sick days
- Employee assistance program
- Casual office dress code
- Employee recognition program
- Professional growth and development opportunities
Position Summary
The Pharmacy and Warehouse Operations Manager is responsible for the integrated management of pharmacy services and warehousing/logistics operations across the Hamilton site. This leadership role ensures the delivery of safe, timely, and efficient pharmacy services and the effective management of biomedical and warehouse operations, including receiving, inventory control, a-z order fulfillment, and logistics.
The role is accountable for maintaining compliance with corporate policies, standard operating procedures (SOPs), and applicable regulatory standards (OCP, ISO, GMP, USP 797, NAPRA). The incumbent will lead a multidisciplinary team to achieve high performance in patient care, inventory accuracy, cost control, and operational excellence
Operational Leadership
- Manage the day-to-day operations of the pharmacy and warehouse, ensuring service standards and regulatory compliance are consistently met.
- Oversee and coordinate staffing levels for pharmacy and warehouse teams, ensuring adequate coverage aligned with workload and business needs.
- Lead, mentor, and develop pharmacy and warehouse personnel, promoting a culture of engagement, collaboration, and accountability.
- Maintain full compliance with quality management systems, health and safety policies, and patient safety protocols.
- Through the leadership of the pharmacy team, ensure clinical appropriateness and accuracy of dispensed medications.
- Guide pharmacy staff in sterile compounding, clinical decision-making, and expanded scope of practice.
- Maintain current knowledge of ODB reimbursement, third-party billing, drug pricing, and inventory controls.
- Support implementation and ongoing monitoring of pharmacy SOPs, training documentation, and CAPA responses.
- Oversee all warehouse operations including receiving, replenishment, picking, packing, and shipping and biomedical activities.
- Ensure timely fulfillment of orders, equipment availability, and customer satisfaction in coordination with pharmacy operations.
- Develop, revise, and control SOPs for warehousing functions to support ISO, health and safety, and patient safety standards.
- Monitor warehouse KPIs and use performance data to drive continuous improvement and cost-effective service.
- Collaborate with third-party logistics (3PL) providers as required.
- Collaborate with senior leadership to develop departmental budgets and manage expenditures within approved limits.
- Conduct regular analyses of operational activities to identify improvement opportunities and reduce costs.
- Participate in and lead projects related to process optimization, automation, and system enhancements across both departments.
- Facilitate open communication across departments including customer service, cleanroom, IT, finance, purchasing and quality assurance.
- Represent the pharmacy and operations functions at internal/external meetings, audits, and client site visits.
- Maintain relationships with key external stakeholders, including HCCSS care coordinators, hospitals, and prescribers.
- Minimum 5 years of management experience in pharmacy and/or logistics/warehouse operations, preferably in a healthcare or GMP environment.
- Pharmacy Degree (BScPhm or PharmD), and licensed as a Pharmacist in good standing with the Ontario College of Pharmacists (Part A register) an asset
- Logistics/Supply Chain or equivalent experience an asset
- Experience with IV sterile compounding, ODB billing, SAP, and ISO compliance is an asset.
- Valid driver’s license and ability to travel between sites (Hamilton & Mississauga).
- Strong leadership, coaching, and team development skills.
- Effective interpersonal, written, and verbal communication.
- Advanced organizational and time-management capabilities.
- High attention to detail with excellent problem-solving skills.
- Proficiency in SAP, Microsoft Office, and pharmacy software an asset
- Strong business acumen and understanding of healthcare logistics.
- Continuous improvement mindset and ability to manage change effectively.
- Commitment to patient safety, operational excellence, and customer service.
We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country. Calea supports patient care provided by several of Ontario’s largest Local Health Integration Networks’ (LHINs) Home and Community Care services. Our customers also include Regional Health Authorities.
Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life. With over 250 employees and pharmacy locations in three provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care.
If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Calea & Fresenius Kabi Canada. We are an employer that works to build great leaders, teams and businesses.
Inclusion and Equal Opportunity Employment
At FKC and Calea, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know ( [email protected] ). We welcome members of all backgrounds, experiences and perspectives to apply.
#committedtolife
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