ENTERPRISE TECHNICAL ACCOUNT MANAGER
Apex Systems
Date: 1 week ago
City: Toronto, Ontario
Contract type: Full time
Job#: 2075877
Job Description:
ENTERPRISE TECHNICAL ACCOUNT MANAGER
Apex Systems is a global IT services provider, and our Consulting practice has an opening in the Online Retail space for a Enterprise Technical Account Manager with experience with API troubleshooting, automation experience and B2B experience to place at our client a large ecommerce/retailer.
Start date: ASAP.
Location: Toronto/ remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at [email protected]
Overview
As an Enterprise Technical Account Manager (TAM), you will draw on your customer-facing
skills, relationship building abilities, and technical acumen to help our retailers successfully
navigate the platform. Through ownership of a dedicated number of retailer accounts, you
effectively support and lead all technical conversations. This role is for a highly motivated and
self-directed individual seeking an impactful role aimed at changing the way consumers shop for
groceries (and more!) via a cutting-edge e-commerce platform, and to work with some of the
largest retailers in the world on solving large scale business problems. This responsibility
includes developing a strong partnership across Engineering, Product, Business Development
and many other cross-functional partners.
About The Job
integrations.
up-time, etc., understanding the opportunities and then tweaking variables and
configurations for improvements
cross-functional and geographically dispersed teams, but also engaging with Engineers
and Product Managers on a day-to-day basis in our Toronto office.
Non-Production).
action items and leverage all issues and incidents as opportunities to identify
improvement areas and to grow and mature our processes and teams.
and main point of contact for all product related issues and questions.
customer specific technical support processes and runbooks to ensure team productivity
and efficient communication.
Engineering Organization and is a fundamental component of account management
under the Technical Delivery team.
About You
Manager supporting Enterprise solutions.
multiple priorities. You can create a sense of urgency for day-to-day priorities requiring
immediate attention.
skill set of interfacing with external stakeholders.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
ENTERPRISE TECHNICAL ACCOUNT MANAGER
Apex Systems is a global IT services provider, and our Consulting practice has an opening in the Online Retail space for a Enterprise Technical Account Manager with experience with API troubleshooting, automation experience and B2B experience to place at our client a large ecommerce/retailer.
Start date: ASAP.
Location: Toronto/ remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at [email protected]
Overview
As an Enterprise Technical Account Manager (TAM), you will draw on your customer-facing
skills, relationship building abilities, and technical acumen to help our retailers successfully
navigate the platform. Through ownership of a dedicated number of retailer accounts, you
effectively support and lead all technical conversations. This role is for a highly motivated and
self-directed individual seeking an impactful role aimed at changing the way consumers shop for
groceries (and more!) via a cutting-edge e-commerce platform, and to work with some of the
largest retailers in the world on solving large scale business problems. This responsibility
includes developing a strong partnership across Engineering, Product, Business Development
and many other cross-functional partners.
About The Job
- Technical Support and Relationship Management
- Improve Customer Performance - Advocate On Behalf Of The Customer
- Collaborative Execution
- You will own the overall success of partner technical deployments (releases, version
- Additionally, you will be part of a group responsible for being the technical point of
integrations.
- Optimize your portfolio of accounts by consistently reviewing your customer’s technical
up-time, etc., understanding the opportunities and then tweaking variables and
configurations for improvements
- You will investigate data anomalies (i.e. order creation, cancellations, payments, logins,
- As a member of the Technical Delivery team, you will regularly engage with diverse
cross-functional and geographically dispersed teams, but also engaging with Engineers
and Product Managers on a day-to-day basis in our Toronto office.
- Lead status calls with retailer(s) to drive discussion and resolution on outstanding
Non-Production).
- Work with retailers and cross functional teams to properly plan, mitigate and execute
- Triage and drive resolution on incoming retailer support tickets via Jira Service Desk
action items and leverage all issues and incidents as opportunities to identify
improvement areas and to grow and mature our processes and teams.
- Keep up to date on our Client’s products/platform, i.e. new product features, restrictions
and main point of contact for all product related issues and questions.
- Meticulously document new ideas, lessons learned, and customer-specific knowledge
customer specific technical support processes and runbooks to ensure team productivity
and efficient communication.
- Work with business, engineering and product teams to execute on customer priorities
- You will be working alongside the following teams: Business Development, Technical
Engineering Organization and is a fundamental component of account management
under the Technical Delivery team.
About You
- You have a Bachelors degree in Computer Science, related technical field, or equivalent
Manager supporting Enterprise solutions.
- Deep knowledge of the logistics of SaaS application development, distributed systems,
- You have outstanding technical aptitude and acumen. You can quickly learn the ins and
- You excel at learning new software quickly and often have an intuitive knowledge about
- You have practical hands on experience and working knowledge of SQL and APIs
- Working knowledge of the Linux command line and Git.
- You have incident management experience for critical issues impacting a production
- You have initiated and driven significant process improvements in the past, leading to
- You are independent and thrive in a self-motivated fast-paced, often ambiguous, and
multiple priorities. You can create a sense of urgency for day-to-day priorities requiring
immediate attention.
- You approach troubleshooting strategically and critically, always looking to challenge the
- You possess the ability to quickly understand and translate complex product and
skill set of interfacing with external stakeholders.
- You have a data-driven decision making mentality that will allow you to draw insights and
- You have a detail oriented mindset with the ability to thrive in fast moving, ambiguous
- You have excellent communication and presentation skills.
- You will develop “best practice solutions” and create guides (run/playbooks) for internal
- Working knowledge of or the ability to read and understand software written in Python or
- You are familiar with DevOps and CI/CD - experience in working with Jenkins,
- You have familiarity with Public Cloud providers such as AWS and GCP and other cloud
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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