ITIL Operations Consultant

Agilus is recruiting for a ITIL Operations Consultant in the Insurance space in a hybrid work environment in Toronto, Ontario.

A Typical Day

• - Support Command Centre readiness: runbooks, escalation paths, dry runs, and monitoring alignment - Lead IT Operations Transition: update incident support diagrams (Visio), confirm RACI with tech and business teams - Finalize Production Readiness: update Service Level Agreements, verify Splunk/Dynatrace logging and observability, and ensure L1/L2/L3 incident teams and their support tools/processes are documented. - Facilitate operational readiness meetings: drive conversations forward, ensure follow-through, and support internal full-time team members as they focus on learning the specifications and code - Provide regular status updates and manage readiness timelines and milestone tracking. - Ensure support documentation is structured and re-usable in Confluence. - Working alongside our delivery implementation partner (Deloitte) to ensure aforementioned responsibilities are completed.
  
  

Successful Candidates Will Have

• - Strong working knowledge of ITIL v4 foundations and service transition processes - Hands-on experience with digital platform or web application operations support - Comfortable with Confluence, Microsoft Products (Visio, SharePoint, Powerpoint) and interpreting output from Splunk and Dynatrace. - Highly organized with a bias for action, able to drive meetings, track progress, and keep deliverables moving. - This is not a BSA or dev role — no requirements documentation or coding needed, but must be comfortable working alongside technical team members
  
  

Soft Skills

• strong soft skill required
  
  

You'll Receive

• a 12 month contract
  
  

Interested?

Please apply directly online

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.

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