Technical Engineer (5-8 years' experience)
Sectra
Date: 1 week ago
City: Mississauga, Ontario
Contract type: Full time
Join a tech company that’s making a difference in healthcare
At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers.
The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.
Customer Engagement & Workflow Analysis:
So are you a fit?
As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:
Equal opportunity employer
Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.
We use AI-powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.
Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.
At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers.
The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.
Customer Engagement & Workflow Analysis:
- Collaborate with hospital system administrators, radiologists, and clinical end-users to understand operational workflows, system requirements, and provide expert guidance on the optimal configuration of Sectra solutions to align with clinical and IT environments
- Perform end-to-end installation, configuration, and maintenance of Sectra enterprise imaging solutions (PACS, VNA, and related applications), including deploying Windows-based servers, MS SQL Server AlwaysOn clusters, Active Directory, and virtualization environments (VMware, Hyper-V).
- Configure and optimize cloud-based solutions on Microsoft Azure, along with network infrastructure and security settings to ensure secure, scalable, and high-performance deployments.
- Integrate Sectra products with various healthcare systems using DICOM, HL7, IHE, and custom APIs.
- Work with hospital IT teams to ensure seamless connectivity with RIS, HIS, EMRs, AI-based applications, and third-party healthcare solutions.
- Troubleshoot and resolve interoperability issues related to DICOM image routing, HL7 messaging, and authentication protocols.
- Serve as an escalation point for complex technical issues, conducting root cause analysis, implementing corrective measures, and ensuring rapid resolution of system failures while maintaining clear and ongoing communication with customers.
- Ensure full compliance with HIPAA, PHIPA, GDPR, and other applicable healthcare privacy regulations when handling patient data.
- Develop and maintain comprehensive technical documentation, implementation guides, and troubleshooting manuals for internal and customer use.
So are you a fit?
- Excellent communication skills, both written and oral in French and English.
- A degree in computer engineering with strong academic performance, or equivalent.
- Minimum 3-5 years of hands-on experience in healthcare IT support, deployment, or system integration.
- Strong expertise in PACS, RIS, DICOM, HL7, IHE profiles, and healthcare IT interoperability standards.
- Advanced proficiency with Windows Server administration, MS SQL Server AlwaysOn clustering, and Active Directory.
- Experience configuring and managing virtualization platforms (VMware, Hyper-V) and cloud environments (Microsoft Azure).
- In-depth knowledge of networking, security protocols, VPNs, and firewalls in a healthcare IT setting.
- Proficiency in scripting tools (PowerShell, Python, or Bash) for automation and system optimization.
- Prior experience in IT service desk support or customer-facing technical roles is required.
- Strong problem-solving skills with the ability to analyze and resolve complex technical issues under pressure.
- A passion for service excellence, with exceptional customer service.
As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:
- Education assistance for team members to continuously enhance their knowledge.
- Robust health, dental and vision benefits, effective the month following your start date.
- Monthly health spending account.
- RRSP matching after 3 months of employment.
- Reimbursement of home internet expense.
- 4 weeks of vacation at a minimum.
Equal opportunity employer
Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.
We use AI-powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.
Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.
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