Engagement Director
Capgemini
Date: 1 week ago
City: Toronto, Ontario
Contract type: Full time
Locations: Greater Toronto Area and North York Ontario (Hybrid) Onterio
Job Description
About the Role:
The Program Engagement Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Tech. Business Analysts, developers and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The Delivery Lead is expected to have a strong blend of skills and experience in both business analysis, and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client's team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role.
Responsibilities:
Job Description
About the Role:
The Program Engagement Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Tech. Business Analysts, developers and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The Delivery Lead is expected to have a strong blend of skills and experience in both business analysis, and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client's team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role.
Responsibilities:
- Define and manage overall project goals and success criteria
- Work with clients on the creation and execution of the overall project plan
- Oversee all project deliverables and ensure they follow Capgemini methodology and best practices
- Provide overall project communication
- Provide regular project status and burn report to the client
- Identify, track, and help resolve project issues, risks and dependencies
- Manage scope and track change requests
- Manage client relationship at the project level
- Collaborate with Microsoft or other partners for assigned engagements
- Establish resource plan to match budget and track burn
- Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports.
- Develop and maintain project reusable assets
- Microsoft Dynamics 365 for Sales
- Microsoft Dynamics 365 for Service
- Microsoft Dynamics Certifications (Additional)
- PMP Project Management Professional
- CAPM Certified Associate in Project Management
- CPMP Certified Project Management Practitioner
- Associate in Project Management
- MPM Master Project Manager
- PPM Professional in Project Management
- PRINCE2 Foundation and PRINCE2 Practitioner
- CSM Certified ScrumMaster
- SAFe Scaled Agile Framework
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