Resident Care Manager

What You Will Do

Summary

Providence Health Care is hiring a Resident Care Manager for the long-term care facility at Mount Saint Joseph Hospital, a 60-resident home located within a hospital setting in Vancouver.

MSJ is part of a network of six long-term care homes and one assisted living residence operated by Providence across the Lower Mainland. These homes provide 24-hour nursing care, along with medical and personal support to meet the social, leisure, and daily living needs of seniors. Staff work 8-hour shifts to ensure consistent, compassionate care.

At Providence, our long-term care facilities attract compassionate individuals committed to transforming seniors’ care. We offer a supportive environment that encourages teamwork, career development, and personal growth. Guided by our Home for Us model, we prioritize emotional connection, promote resident autonomy, and create a true sense of home for those we serve

In this role, you will:

• Provide leadership and supervision to interdisciplinary staff, including Clinical Nurse Leaders and Unit Supervisors
• Collaborate with a Physician Leader to ensure effective and efficient care delivery
• Promote integrated care across the continuum, working with internal teams and external partners
• Drive quality improvement, staff development, and resource optimization strategies
• Contribute to strategic planning and operational alignment within the Program-Based Care Model

If you’re passionate about leading high-performing teams and improving care delivery, we’d love to hear from you.

What You Bring

QUALIFICATIONS AND COMPETENCIES

The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission and Values of Providence Health Care.

Qualifications

• Master’s degree in a related health profession
• Minimum of five (5) years of experience at the middle management level in a medium to large health care organization
• An equivalent combination of education and experience may be considered

Competencies

The Resident Care Manager demonstrates the following core competencies that drive organizational success:

• Leadership

Defines a vision and facilitates, guides, and mentors individuals and teams while fostering cohesiveness, motivation, and effectiveness.

• Communication

Communicates clearly and effectively, both verbally and in writing, ensuring messages are tailored and understood by diverse audiences.

• Resource Management

Manages human, financial, capital, and information resources effectively to achieve organizational goals.

• Conceptual Skills

Analyzes complex situations and problems to identify practical and strategic solutions while considering systems-level implications.

• Public/Community Focus

Remains responsive to the needs of patients, families, and community stakeholders; builds partnerships and fosters positive external relations.

• Results Management

Sets clear goals and action plans for self and others to ensure measurable results are achieved.

• Systems Thinking

Understands the interconnections within and across health care systems and integrates this awareness into decision-making.

• Team Focus

Values diverse team perspectives, navigates conflicts constructively, and builds alignment toward shared goals.

• Time Management

Prioritizes tasks and delegates responsibilities effectively to optimize personal and team efficiency.

• Mastery of Change

Embraces innovation and change, and champions the implementation of new initiatives within the team.

• Quality Improvement

Actively identifies opportunities to improve work systems and ensures the delivery of high-quality, person-centered care.