Technical Product Manager – Telecom OSS/BSS (5+ Years Experience)
MarkiTech.AI - Experts in Digital Transformation focused on AI / Machine Learning in Health & Telco
Date: 1 week ago
City: Oakville, Ontario
Contract type: Full time
Remote
We're seeking a Contract Technical Product Manager to help deliver tailored solutions that
bring our customers’ business processes to life. You’ll guide work from initial requirements
through to launch—ensuring each customer’s unique needs are translated into effective,
end-to-end product experiences.
This is a hands-on, delivery-focused role that bridges customer needs with product and
engineering execution. You’ll take ownership of requirements defined in customer Statements of
Work (SOWs), from scope clarification and kickoff through to agile delivery, testing, and
post-launch stabilization.
You’ll work closely with engineering, QA, program management, and implementation teams to
ensure every customer experience is well-executed and aligned with our platform vision.
You’ll work in close partnership with engineering throughout the delivery lifecycle—helping to
shape solutions, clarify requirements, and ensure alignment between customer needs and
technical execution. This includes contributing to sprint planning, documenting complex
workflows, identifying edge cases, and supporting testing and validation. Your ability to connect
business context with technical detail will be critical to driving successful outcomes.
What you’ll do
You’ll play a crucial role in how we deliver real-world customer value—translating complex
business needs into elegant, functional software. You’ll help customers launch, scale, and
succeed, while also contributing to our growing delivery product function.
We are committed to diversity, equity, and inclusion. We encourage
applications from people of all backgrounds and identities. Reasonable accommodation
is available upon request throughout the hiring process.
bring our customers’ business processes to life. You’ll guide work from initial requirements
through to launch—ensuring each customer’s unique needs are translated into effective,
end-to-end product experiences.
This is a hands-on, delivery-focused role that bridges customer needs with product and
engineering execution. You’ll take ownership of requirements defined in customer Statements of
Work (SOWs), from scope clarification and kickoff through to agile delivery, testing, and
post-launch stabilization.
You’ll work closely with engineering, QA, program management, and implementation teams to
ensure every customer experience is well-executed and aligned with our platform vision.
You’ll work in close partnership with engineering throughout the delivery lifecycle—helping to
shape solutions, clarify requirements, and ensure alignment between customer needs and
technical execution. This includes contributing to sprint planning, documenting complex
workflows, identifying edge cases, and supporting testing and validation. Your ability to connect
business context with technical detail will be critical to driving successful outcomes.
What you’ll do
- Lead the analysis and internal alignment on signed SOWs with Sales and Delivery
- Coordinate project setup with product, engineering, and PMO stakeholders
- Participate in customer kickoff meetings to refine workflows and finalize requirements
- Translate customer needs into clear, agile-ready product specs and delivery plans
- Manage development timelines and delivery expectations based on the agreed scope
- Collaborate with QA and engineers to validate functionality and ensure high quality
- Track and report on progress, risks, and blockers to both internal and external
- Support 1–2 months of post-launch stabilization and issue resolution
- 5+ years in technical product management, solution delivery, or customer
- Strong technical fluency—comfortable collaborating with engineers, clarifying
- Experience working with agile teams and managing SOW-driven delivery in a SaaS
- Excellent communication skills with a clear, concise style and ability to manage customer
- Ability to align delivery execution with broader platform architecture and product vision
- A proactive, problem-solving mindset and strong organizational skills
- Background in telecom, BSS/OSS platforms, or order-to-activation systems
- Experience with tools like Jira, Confluence, Postman, OpenAPI/Swagger
- Understanding of provisioning, billing, and service fulfillment workflows
You’ll play a crucial role in how we deliver real-world customer value—translating complex
business needs into elegant, functional software. You’ll help customers launch, scale, and
succeed, while also contributing to our growing delivery product function.
We are committed to diversity, equity, and inclusion. We encourage
applications from people of all backgrounds and identities. Reasonable accommodation
is available upon request throughout the hiring process.
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