Customer Care Technician
Marcon
Date: 2 weeks ago
City: Langley, British Columbia
Salary:
CA$35
-
CA$45
per hour
Contract type: Full time
Marcon is seeking a Construction Customer Care Technician experienced with investigating and assessment of building issues, such as envelope, structural, electrical, mechanical, hvac and other warranty items as needed. The successful candidate will lead a team to resolve service and warranty items. Knowledge of the 2-5-10 BC New Home Warranty is an asset.
About Marcon
Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.
We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.
About The Role
Marcon is committed to building an inclusive, inspired, high performance team culture, where our Core Values of Safety, Integrity, Teamwork, Passion, and Excellence guide how we show up every day. If you are at the top of your game or want to find an environment to push you to it and if you want to find like-minded teams that strive for innovation and continuous improvement, we want to hear from you! Our competitive compensation package has been designed to reward our employees’ skills, competencies and performance that align with our culture. The compensation range for this role is $35/hour to $45/hour, depending on candidate experience and qualifications. Coupled with this base salary, we offer excellent family health benefits, RSP matching, employee recognition programs and plenty of opportunity to socialize, have fun and build genuine relationships.
If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you!
About Marcon
Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.
We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.
About The Role
- Schedule and attend service appointments assigned by the CC Management Team
- Maintain, update and close service files in a timely manner using Marcon’s online Customer Care Program
- Perform related service work as required
- Correspond and follow up with trades on service files as required
- Complete and sign a Marcon Purchase Order for any purchases or trade work required (upon pre-approval by CC Management Team)
- Maintain a daily log of time spent on activities for accurate data collection and billing
- Complete detailed inspection reports for identified building common area issues
- Ensure proper care and maintenance of Marcon equipment and tools
- Regular communication with the Customer Care Team to ensure prompt response to service files
- Considerable knowledge of residential wood frame and concrete construction
- Skilled in the standard practices, methods, materials, and tools for carpentry, millwork, drywall, and painting
- Knowledge of the occupational hazards and safety precautions of the trade
- Computer, internet, and knowledge of basic software applications required
- Excellent time management and problem-solving skills
- Professional and courteous engagement with customers and trades
- Ability to lead, takes initiative
- Team player, flexible and positive attitude
- Quality workmanship and detail oriented
- May be required to work O/T or weekends from time to time
Marcon is committed to building an inclusive, inspired, high performance team culture, where our Core Values of Safety, Integrity, Teamwork, Passion, and Excellence guide how we show up every day. If you are at the top of your game or want to find an environment to push you to it and if you want to find like-minded teams that strive for innovation and continuous improvement, we want to hear from you! Our competitive compensation package has been designed to reward our employees’ skills, competencies and performance that align with our culture. The compensation range for this role is $35/hour to $45/hour, depending on candidate experience and qualifications. Coupled with this base salary, we offer excellent family health benefits, RSP matching, employee recognition programs and plenty of opportunity to socialize, have fun and build genuine relationships.
If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you!
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