Manager, Quebec Claims

Company: Sovereign Insurance

Department: Quebec Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: Bilingualism is required (Proficiency in both English and French)

The Opportunity:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families, and communities we impact. Join us and begin shaping your experience at Sovereign.

Our Claims Management Team is looking for a dynamic self-starter with a natural ability to lead people. Utilizing previous commercial experience and established corporate philosophies, policies, procedures and standards, the successful candidate will plan, organize, guide, and evaluate the activities of the Claims teams for the Quebec Region in Montreal. He or she will be a mentor and coach with excellent communication and relationship-building skills, the ability to develop and engage a high-performance team of professionals and be personally committed to exceptional customer service.

How you will create impact:

• Managing, recruiting, coaching, and providing technical feedback and guidance to a team of 6- 10 people in a fast-paced environment, through file review, internal auditing, and oversight of daily activities
• Managing and leading the development and maintenance of positive, collaborative, and productive relationships with staff from other offices and Sovereign General departments.
• Participating in the ongoing development of processes and procedures with the Claims Management team, under the direction of the Associate Vice President Claims,
• Overseeing the claims team, on large complex files and liaise with the National Claims Operations on files exceeding office authority participating in meetings, mediations, trials, and Examinations for Discovery.
• Participating in budget planning/forecasting and reconciliation for the Montreal Claims operations
  
  

How you will succeed:

• You thrive on leading and motivating others to embrace accountability to deliver our exceptional client experience and achieve results.
• You ensure you and your team’s day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You take responsibility for guiding others through changing conditions and creating a supportive culture that encourages the exploration of new opportunities or innovations.
• You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
  
  

To join our team:

• A minimum of 10 years claims experience with 7 minimum years of managerial experience.
• Bilingualism in French and English
• Licensed with the AMF
• Commercial experience
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
  
  

What you need to know:

• You will travel occasionally.
• You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  

What’s in it for you?

• The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
• A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
• A holistic approach to your well-being, with physical and mental health programs and flexible work options.
• The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
• An organizational commitment to sustainability and charitable giving; positively impacting the social, environmental and economic well-being of Canadian businesses, families and communities.