Sales Support Associate I

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Cash Wrap:

Sample of tasks required of role:

 Greeting the customer with a smile and with eye contact and offering your name

 Interact genuinely and naturally with the customer

 Read cues and determine customers’ needs

 Conduct email/name capture, where permitted by law

 Maintain accuracy when operating POS

 Maintain cash wrap organization and cleanliness

 Suggest multiple add‐ons and sell gift cards

 Maintain cash and POS media accurately and in compliance with Coach policy

 Create lasting impression by genuinely thanking customer and provide reason to return

 Represent Coach brand appropriately

Stockroom / Warehouse:

 Receive shipment and transfers

 Notify Store Management when new product arrives

 Scan cartons/transfers, verifying store information is correct

 Communicate all discrepancies to Store Management

 Process shipment/transfers according to Coach standards and timeframes

 Organize and clean stock room daily; to include offsite / remote warehouse as applicable

 Shift/organize product in the stockroom; react to sell through and make room for new product

 Manage stock levels/product ownership in back-of-house and sales floor

 Prepare and conduct regular cycle counts, as directed

 Participate in store physical inventory counts, as scheduled

 Maintain Company Loss Prevention standards

Sales Floor:

 Regularly analyze sales floor to assess replenishment needs

 Replenish sales floor/assigned zone

 React to sell through and execute visual merchandising needs.

 Support sales floor activities, as directed

 Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers

 Respond to customer requests confidently; partner with sales team or Store Management, when needed

 Upkeep housekeeping standards

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sales Floor:

 Regularly analyze sales floor to assess replenishment needs

 Replenish sales floor/assigned zone

 React to sell through and execute visual merchandising needs.

 Support sales floor activities, as directed

 Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers

 Respond to customer requests confidently; partner with sales team or Store Management, when needed

 Upkeep housekeeping standards