VP: Products
Clickatell
Date: 2 weeks ago
City: Toronto, Ontario
Contract type: Full time
We Are Innovators & Category Creators
Do you have what it takes? There are not many companies that are truly creating the future they imagined
and emerging as category creators, we are not imitators and therefore looking for courageous creators!
Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get
done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated
talent that wants to have an impact.
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build
our own culture in which we dream big and stay busy doing the right things. We need champions who
understand the bigger picture, believe in making a difference and are able to connect the dots to achieve
success. In our agile and demanding environment, you will be required to collaborate, ask the right
questions and take the smart risks.
We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but
what we are doing and going to do. The way we do things, matter and influences how we drive our
organization forward and deliver solutions to our customers. Watch this space as we blaze a new path
while expanding across the globe.
Purpose
We are looking for a Vice President of Product to lead the development and execution of our global
product strategy. This is a key leadership position, responsible for aligning our product vision with business
goals and driving performance across our Conversational AI, Chat Commerce, and Payments portfolios.
This role requires a thoughtful and pragmatic leader - someone who combines strategic thinking with
operational discipline. You bring a strong customer focus, a deep understanding of technology, and a
proven ability to lead and develop high-performing teams. You're comfortable navigating complexity,
making tough decisions, and fostering collaboration across functions. Above all, you lead with integrity,
clarity, and a commitment to delivering meaningful impact.
We Do The Right Things
Responsibilities of the Role
messaging and AI to commerce and payments.
Ensure we ship on time, on budget, and to spec.
o Drive Customer and Market Impact:
Own product-market fit across key verticals and global markets. Deliver value for enterprise
customers through deep insight and tight feedback loops.
and continually optimize for growth and usage.
high-trust, high-candor culture.
ensure our products are competitively positioned and easily adopted.
the voice of clarity in moments of ambiguity
We Are On A Learning Journey
Requirements of the Role
Behavioral competency requirements of a Trailblazer.
o Leading Possibility: Leads a high performance and learning culture that focuses on building
capacity to deliver more and better in the future. Multipliers who harness and develop others to
ensure the team work productively and are developed professionally with clear career paths.
evaluates, and makes recommendations to enhance processes, people, financials, and
technology.
comprise of members with diverse strengths, and perspectives to expand thinking.
the required action.
defuses tension as a team works through issues by using dialogue that is constructive.
emotions.
communication rhythm so information moves accurately and quickly.
experimenting with new ideas in order to pursue growth opportunities quickly, and efficiently.
Develops Capabilities Required To Continuously Imagine Innovative Solutions.
o Driving Results: Energized by challenges and stretch goals. Compelled to achieve despite the
obstacles, uncertainty, and complexity. Takes responsibility for the performance of the team and
resulting outputs.
o Lean into complexity: Unravelling issues with care and discipline rather than shortcuts.
Perks of the Role
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product
platforms to how we build our workforce. We believe that we are stronger together and by leveraging the
power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the
world uses chat technology. We create common ground - Our platform is for all, and so is our workplace.
Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show
up with their authentic selves at work
Do you have what it takes? There are not many companies that are truly creating the future they imagined
and emerging as category creators, we are not imitators and therefore looking for courageous creators!
Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get
done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated
talent that wants to have an impact.
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build
our own culture in which we dream big and stay busy doing the right things. We need champions who
understand the bigger picture, believe in making a difference and are able to connect the dots to achieve
success. In our agile and demanding environment, you will be required to collaborate, ask the right
questions and take the smart risks.
We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but
what we are doing and going to do. The way we do things, matter and influences how we drive our
organization forward and deliver solutions to our customers. Watch this space as we blaze a new path
while expanding across the globe.
Purpose
We are looking for a Vice President of Product to lead the development and execution of our global
product strategy. This is a key leadership position, responsible for aligning our product vision with business
goals and driving performance across our Conversational AI, Chat Commerce, and Payments portfolios.
This role requires a thoughtful and pragmatic leader - someone who combines strategic thinking with
operational discipline. You bring a strong customer focus, a deep understanding of technology, and a
proven ability to lead and develop high-performing teams. You're comfortable navigating complexity,
making tough decisions, and fostering collaboration across functions. Above all, you lead with integrity,
clarity, and a commitment to delivering meaningful impact.
We Do The Right Things
Responsibilities of the Role
- Help Define & Deliver the Product Vision:
messaging and AI to commerce and payments.
- Lead Cross-Functional Execution:
Ensure we ship on time, on budget, and to spec.
o Drive Customer and Market Impact:
Own product-market fit across key verticals and global markets. Deliver value for enterprise
customers through deep insight and tight feedback loops.
- Own the Full Product Lifecycle:
and continually optimize for growth and usage.
- Shape the Org & Culture:
high-trust, high-candor culture.
- Price, Package, and GTM:
ensure our products are competitively positioned and easily adopted.
- Be the Strategic Glue:
the voice of clarity in moments of ambiguity
We Are On A Learning Journey
Requirements of the Role
- 10+ years of product management experience in B2B SaaS or platform businesses
- 5+ years in senior product leadership roles (VP/Head of Product), ideally with global scope
- Deep experience in communications, commerce, payments, and/ or AI-enabled platforms
- Track record of scaling product lines, driving adoption, and improving unit economics
- Clear, confident decision-maker – able to balance customer need with business outcome
- Exceptional communicator and executive influencer – calm under pressure, clear under
- Strong operational focus, yet capable of fast context switching from vision to sprint-level detail
- Proven experience leading through ambiguity, change, and high-growth phases
Behavioral competency requirements of a Trailblazer.
o Leading Possibility: Leads a high performance and learning culture that focuses on building
capacity to deliver more and better in the future. Multipliers who harness and develop others to
ensure the team work productively and are developed professionally with clear career paths.
- Striving Optimizer: Strives towards best version we can be and creates efficiencies to scale for
evaluates, and makes recommendations to enhance processes, people, financials, and
technology.
- Expert Advisor: Explores, interprets, and pushes the boundaries by implementing best-in-class
comprise of members with diverse strengths, and perspectives to expand thinking.
- Balancing Risk: Applies good judgement without fail and encourages a mindset of taking smart
the required action.
- Collab Coach: Intentionally creates and supports a culture that facilitates teamwork across the
defuses tension as a team works through issues by using dialogue that is constructive.
- Awareness and Empathy: Leads by example by practicing self-awareness and shows empathy
emotions.
- Blueprint Generator: Provides strategic input and creates the functional strategy that achieves the
- Aligned Performer: Ensures we are focused on doing the right things at the right time. Provides a
communication rhythm so information moves accurately and quickly.
- Change Driver: Capitalizes on opportunities for change that shapes the organization with a
experimenting with new ideas in order to pursue growth opportunities quickly, and efficiently.
Develops Capabilities Required To Continuously Imagine Innovative Solutions.
o Driving Results: Energized by challenges and stretch goals. Compelled to achieve despite the
obstacles, uncertainty, and complexity. Takes responsibility for the performance of the team and
resulting outputs.
o Lean into complexity: Unravelling issues with care and discipline rather than shortcuts.
- Steady hand and sharp mind: to make hard decisions and have critical conversations.
- Don't shy away from truth: Deliver it with grace, clarity, and leadership.
- Statesman in the boardroom: The way you operate and a craftsman in the war room.
Perks of the Role
- Health Insurance
- 401k contribution
- Quarterly performance incentive bonus
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your PTO
- Hybrid working with access to office hubs as required.
- Home office set-up with laptop, monitor and other related items.
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product
platforms to how we build our workforce. We believe that we are stronger together and by leveraging the
power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the
world uses chat technology. We create common ground - Our platform is for all, and so is our workplace.
Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show
up with their authentic selves at work
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