Customer Service Representative - Bilingual (English & French)

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Your Missions

Customer Service Representative

Proficiency in both English and French is required.

Responsibilities

• Manage key client portfolio, process orders, complaints, credits, chargeback as well as any other necessary transactions.
• Own the process of orders management, ensure orders are properly processed in JDE.
• Collaborate with the warehouse to manage orders.
• Prepare sales admin documentation. Manage invoicing in JDE.
• Backup for other CSRs as needed.
• Update customer on order status. Ensure customer request are handled.
• Drive process improvements, collaborate with other teams to improve customer experience.
• Provide information about products and services to customers.
• Take ownership of customer’s issues and follow problems through to resolution with a high level of professionalism.
• Ensure company policies and procedures are followed.
• Customer satisfaction follow-up. Keep record of customer interactions and actions taken. Partner with other teams as needed to resolve customer issues.
• Other ad-hoc projects as dictated by business needs.
  
  

Qualifications

• Bachelor’s degree in Business Administration or relevant field.
• 3-5 years of related Customer Service experience.
• Excellent verbal and written communication skills. Proficiency in English and French.
• Ability to work well under pressure, meet deadlines and effectively manage resources.
• Ability to analyze and solve problems, results oriented. Effective Conflict resolution skills
• Excellent relationship building and communication skills, effective presentation skills.
• Organized and detail oriented, adaptable to change.
• Excellent computer skills (MS Office).
• Comfortable working in a fast-paced environment.
• Goal driven and highly motivated.