Senior Application Support Analyst

We are looking for a Senior Application Support Analyst.

You will be working across a varied range of technologies. You will help to problem solve, develop, test, and deliver solutions across the .NET/C#/ JavaScript/ MQ technology stacks. You will play a pivotal role in ensuring client solutions are fit for purpose and use your technical expertise to move existing solutions forward as client requirements change/evolve.

Req.#820725959

Responsibilities

• Getting to the root of a diagnosis for a bug quickly
• Communicating with client business team and technical teams directly to source further information to make decisions on bug fixes or small changes
• Taking clients conceptual ideas translating them into technical solutions
• Advising clients on the best approach to the small changes they require
• L2 or L3 Support of Production applications (some are based on Documentum stack):
• Analyze and resolve tickets in coordination with the L1 Support team
• Monitor and maintain applications, analyze applications' health and performance
• Implement features and functionality for major and minor releases of applications in scope
• Database Operations
• Ensure that tasks are executed on agreed time, cost, and quality constraints following the release calendars and support SLAs
• Collaborate with the application and project management teams that build and manage the applications running on top of the CI/CD platforms
• Responsible for ensuring adherence to Security and Compliance policies and procedures
• Make improvement proposals to increase the efficiency of support processes, of application maintenance/testing/deployment; how to increase the level of automation and level quality of application support
• Work with multiple product vendors to address bugs and perform Root-cause analysis
• Contribute to the technical design of application components
• Commitment to work in odd hours and handling P1/P2 incidents when it arises
• Innovative thinking guy for DevOps Innovation
  
  
  

Requirements

• Excellent communication skills in English both written and spoken
• Experience of working between multiple tasks in parallel
• Ability to learn new solutions and new technologies quickly
• Ability to be able to communicate with non-technical people about technical solutions
• Effective troubleshooting and problem-solving skills to provide the ability to get quickly to a solution
• Core technical experience: Application Support and Incident triage and troubleshooting
  
  
  

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions
  
  
  

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [email protected] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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