Operations Coordinator

Summary

The Operations Coordinator is responsible for a wide variety of clerical office duties in support of company administration in a fast-paced environment. This includes coordinating our technicians’ jobs from start to finish, dealing with the clients on the phone, planning work, ensuring all paperwork is in place, all invoicing is accurate, etc.

Core Competencies

• Exceptional communication skills
• Extremely organized for multiple tasks at once.
• Cheerful Demeanor
• Communication
• Teamwork
• Punctuality
• Problem Solving
• Meeting Deadlines
• Accountability and Dependability
• Ethics and Integrity
• Intermediate Microsoft Office Knowledge
• NDE or oilfield industry background are assets.
  
  

Job Duties

• Respond to telephone, e-mail, and in-person inquiries from clients, customers, and other parties.
• Coordinate technician jobs from start to finish.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Accurate invoicing.
• Take and record telephone, e-mail, or written messages for staff members.
• Type forms, letters, reports, spreadsheets, and memos as necessary.
• Receive and distribute all forms of paper correspondence.
• Organize, maintain, and coordinate office records and files in their proper locations.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Ensure that the appropriate evacuation procedures are carried out in the event of an emergency.
• Observe and report any security issues to the Manager.
• Various duties as required.
  
  

Requirements

• High school diploma or GED, or an acceptable combination of education and experience.
• 1-3 years of direct work experience in a Coordinator / Administrative capacity.
• Strong knowledge of general office procedures.
• Accurate typing skills.
• Able to write simple correspondence, including memos, letters, etc.
• General mathematical skills.
• Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Able to maintain filing systems and basic databases.
• Excellent analytical and problem-solving skills.
• Self-starter and self-learning skills.
• Meticulous records maintenance and data entry skills.
• Superior telephone manners and strong interpersonal skills.
• Strong written and verbal skills to communicate with all levels of the organization including field personnel and the executive team.
• NDT and Heat-Treating knowledge and/or experience would be an asset.
  
  

Working Conditions

• Good hearing required for extensive telephone use.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.