Service Technician - Delta (MY25)
Trail Appliances BC
Date: 2 weeks ago
City: Delta, British Columbia
Salary:
CA$22
-
CA$28
per hour
Contract type: Full time
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything except you
Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.
You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s
values.
As a Service Technician, you will:
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything except you
Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.
You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s
values.
As a Service Technician, you will:
- Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration)
- Recommend and order required parts for effective repairs
- Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards
- Maintain a clean and organized vehicle and work environment
- Provide professional and courteous service at all customer touchpoints
- Use service manuals and bulletins to perform accurate diagnostics
- Communicate repair findings clearly to customers and escalate concerns as needed
- Follow all health and safety standards and maintain equipment in safe working conditions
- Support junior apprentices and actively engage in training opportunities
- A Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC
- A certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable
- A Valid Class 5 Driver’s License with a clean abstract
- “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair)
- CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT)
- A minimum of 3 years’ experience servicing major appliance brands
- A proven mechanical aptitude and troubleshooting abilities
- Experience with sealed system repairs (refrigeration units) is an asset
- Exceptional communication, time management, and interpersonal skills
- Detail-oriented with a customer-first attitude
- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer
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