Methods Analyst

Are you a highly motivated individual with a passion for data analysis and process improvement? Do you have a knack for identifying and implementing innovative solutions to enhance efficiency and productivity? If so, then we encourage you to apply for the exciting opportunity to join our team as a Methods Analyst!

Reporting to the Supervisor, Integrated Services, the Methods Analyst is accountable for supporting the development, delivery and management of various strategies for the Parks and Roads Services Branch. The Analyst provides guidance and support for the review of business activities, processes and service requirements in order to develop solutions to improve processes and productivity. The Analyst also provides support and project management/coordination for internal customer experience initiatives.

What will you do?

• Develop, recommend, and implement consistent processes and practices for the Branch
• Identify, develop, and support the implementation of new business processes
• Review existing business processes to identify possible efficiencies and improvements for Parks and Roads Services
• Support the implementation of corporate initiatives including but not limited to service review, foundational assessment, productivity audits, and enterprise performance management
• Implement best practice methodologies, tools, and techniques to conduct process improvement activities (e.g., Lean, Six Sigma, Process Mapping, etc.) in coordination with the Department Strategy teams
• Work closely with business units/sections to implement new processes, bringing improvement to the Branch
• Collect, analyze, and interpret data and statistics using quantitative and qualitative methodology
• Develop dashboards, analytics, and reporting using various tools like Tableau and DataStudio to support data-driven decision-making
• Collaborate with impacted areas to develop new and/or review and improve existing processes and use data analytics to gather business intelligence and return on investment (ROI) for continuous improvement
• Develop change management and implementation plans in collaboration with the sections to maximize the potential for positive implementation outcomes and minimize any negative impact
• Conduct research and environmental scanning activities to identify best practices and remain current on emerging trends, information, and initiatives
• Develop Standard Operating Procedures (SOPs), dashboards, reports, and presentations as needed by section/branch leadership
• Develop and administer customer experience and other related surveys
  
  
  

Qualifications:

• University Degree in applied statistics, mathematics, computer science, or a related discipline with a concentration in statistics, research methods, quantitative or qualitative methods
• Minimum 2 years of progressively responsible experience in related work
• Experience in business intelligence tools such as Tableau, Microsoft Power BI, Cognos
  
  
  

Assets:

• Training or coursework in Process Improvement (LEAN, Six Sigma, Process Mapping), Project Management, Change Management
• Knowledge of GIS software and FME is considered to be an asset
  
  
  

Skills required for success:

• Ability to collect, analyze and interpret data and statistics using quantitative and qualitative methodology
• Proficiency in the use of a variety of software including Google suite of applications, Microsoft Office Suite (Word, Excel, Access, and PowerPoint), and business intelligence tools such as Tableau, Microsoft Power BI, Cognos
• Demonstrated knowledge of the development and implementation of continuous improvement strategies and tools
• Demonstrated knowledge, skills, and ability in project and process management
• Demonstrated ability to work in a self-directed manner with minimal guidance and supervision
• Ability to make well thought out, independent decisions using business acumen and working with corporate policies and guidelines
• Ability to work in a fast-paced environment with multiple and changing priorities
• Strong organizational and time management skills with the demonstrated ability to prioritize and coordinate work to meet deadlines
• Ability to establish and maintain effective working relationships with a wide variety of stakeholders
• Excellent verbal and written communication, presentation, and facilitation skills
• Ability to work in cross-functional teams, across programs, and work collaboratively to share resources and information
• Ability to critically analyze issues to make decisions, recommend viable and effective solutions, and summarize and manage information
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion
  
  
  

Conditions of Employment:

• Applicants may be tested
  
  
  

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
  
  
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week; Monday-Friday

Salary Range: $41.172- $51.438 (Hourly); $ 72,534.770 - $90,620.900 (Annually)

Talent Acquisition Consultant: AM/ VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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