Business Analyst Coordinator

Job Title: Business Analyst Coordinator

Department: Information Technology 

Reports to: Technology Integration Manager 

Are you a detail-oriented problem solver who thrives at the intersection of operations and technology?

We're looking for a Business Analyst Coordinator to help drive digital transformation across our logistics network by connecting business needs with technical solutions.

About the Role

As our Business Analyst Coordinator, you’ll support the alignment of logistics operations and IT during a period of exciting transformation. Reporting to the Technology Integration Manager, you’ll help gather requirements, support system implementations, and contribute to improving freight visibility and efficiency across our LTL, TL, and rail processes. This is a great opportunity for an early-career professional who wants to learn fast, grow their skills, and make a real impact in a collaborative and evolving environment.

What You’ll Do

1. Requirements Gathering & Analysis

• Assist in analyzing logistics workflows to identify bottlenecks and improvement opportunities
• Help gather and document business requirements, user stories, and acceptance criteria
• Create clear process flows, data mappings, and workflow diagrams to support solutions

2. Technology Implementation Support

• Support the implementation of new systems and tools across freight operations
• Participate in user acceptance testing (UAT) to ensure solutions meet operational needs
• Collaborate with IT and vendors to clarify business needs and technical expectations

3. Change Management & Training

• Help create change management materials including user guides and reference docs
• Assist in training sessions tailored to logistics teams and their daily work
• Provide go-live support and document user feedback and issues for resolution

4. Continuous Improvement & Data Insights

• Contribute to identifying inefficiencies in freight routing and carrier communications
• Support integration efforts between transportation management systems and carrier platforms
• Gather and analyze logistics data to support reporting, KPIs, and process enhancements

What You’ll Need

• Bachelor’s degree in Supply Chain, Information Systems, or related field
• 0–2 years of experience in business analysis, systems support, or logistics operations
• Basic understanding of logistics and transportation terminology
• Strong Excel skills and comfort with analyzing operational data
• Ability to create clear process documentation and communicate with diverse teams
• Eagerness to learn and grow in a collaborative environment

What Sets You Apart

• Exposure to transportation systems or logistics environments
• Basic knowledge of SQL or experience with process mapping tools (Lucidchart, Visio)
• Understanding of system integrations and how data flows across platforms

Why Join Us

At Logistics Alliance, Service Excellence is our foundation. You’ll be part of a collaborative, curious, and forward-thinking team where:

• We simplify the journey for our people and customers
• Everyone contributes to building better processes and experiences
• We support each other with care, empathy, and transparency
• You’ll grow your skills while helping move an industry forward

Your Success Matters: Benefits & Growth

• Hybrid role based out of our Mississauga HQ
• Comprehensive health and dental coverage
• Paid vacation and personal time
• RRSP matching program
• Professional development opportunities
• Flexible work environment

We are an equal opportunity employer committed to fostering an inclusive and accessible environment. We welcome and encourage applications from individuals of all backgrounds, including but not limited to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, and disability.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require any accommodations, please let us know, and we will work with you to meet your needs.