WSIB & Return to Work Advisor

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Bayshore Healthcare's HR team has been recognized as one of the Top 10 HR Teams globally by the OnCon Icon Awards.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

The WSIB & Return to Work Advisor is responsible for managing all aspects of the Workplace Safety and Insurance Board (WSIB) Claims for ICS Division in our Healthcare facilities. The key focus of the role is to ensure compliance with all WSIB requirements, coordinating with healthcare professionals to manage employee injuries and illnesses, and maintaining accurate records of all WSIB Claims.

Duties And Responsibilities

• Is responsible for administrating all WSIB Claims in Transitional Care Units (TCUs) and Community in collaboration with National Service Centre (NSC) Health and Safety by ensuring they are managed in a timely and efficient manner. This includes when necessary, participating in the investigation of the work-related incidents, and RL6 reports.
• In consultation with HRBP and HR Director must have the ability to coach and guide managers and leaders across all TCUs and Community levels of the organization on RL6 and WSIB incidents to ensure all WSIB Claims and processes comply with applicable laws and regulations.
• Provide information about the return-to-work process, rights, and obligations to employees returning into the workplace. Identify obstacles to return to work and how to overcome them.
• Coordinate return to work, which may include job changes.
• Maintain accurate and up to date records of all WSIB Claims and related documentation.
• In conjunction with WSIB Manager - NSC and HRBP will develop & review the physical demand analysis for staff as may be required.
• Communicate with healthcare professionals to coordinate appropriate care for employees with workplace injuries or illnesses.
• Participate in meetings with WSIB RTW Specialists.
• Communicate regularly with all partners on best practices and ongoing process improvements as outlined by NSC – Health and Safety.
• Provide reports through WSIB Metrics (reports) to management to aid with decision making.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Adhere to Bayshore Policies and Procedures and educate employees and leadership as required, including answering general policy related questions and promote a workplace culture of support, collaboration, passion, and inclusiveness.
• Proactively promotes and participates in Health & Safety program and conducting routine audits and participates in the Health and Safety Programs as directed by the immediate supervisor and NSC - Health and Safety.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Performs other duties as assigned.
  
  

Reporting Relationship

• This role will be reporting to the WSIB Manager , with dotted line to Director, Human Resources.
  
  

Work Location: Bayshore Healthcare, Markham ON/ remote

Education

• Post Secondary education required in healthcare administration, business administration or related field or a diploma in Occupational Health & Safety, in progress, or the equivalent work experience in Occupational Health & Safety.
• Joint Health and Safety committee (JHC) level 1 & 2 considered an asset
  
  

Experience

• A minimum of 3+ years of progressive and varied health & safety administration work experience.
• Experience managing disability management files and assisting with coordinating gradual return to work programs.
• Previous experience with Occupational Health and Safety is a definite asset.
• Ability to drive results as an individual contributor while staying focused on overall team goals and success.
• Excellent communication and presentations skills.
• Exceptional judgment and ability to solve problems independently.
• Ability to learn/adapt/be resilient in a high growth business environment.
  
  

The Ideal candidate for this position will possess a strong business acumen as well as deep experience across all dimensions of Health & Safety. This role primarily operates in a professional office environment within a healthcare facility. Occasional site visits will be required and the candidate may walk for extended period.

Other Skills And Abilities

• Exceptional interpersonal skills and ability to manage difficult situations in an objective consistent format.
• Ability to work independently and as part of a team.
• Strong computer skills including intermediate to senior level Excel and Word application skills. Commitment to continual learning.
• Fluency in written and spoken English.
  
  

Standards Of Performance

• Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their supervisor, employees at the ICS Main Office and locations and the National Development Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations. At Bayshore HealthCare, we take pride in creating an inclusive and accessible environment for everyone. Our vision is about being the difference in the lives of those we care for, work with and the communities we serve.
  
  

Primary Location

ON-Markham