Account Manager

The Account Manager will be the main liaison between Rainbow and their customer. It is the responsibility of the Account Manager to address the customer’s needs, while building and maintaining a strong relationship. The Account Manager serves to understand the customer's requirements, plans how to meet the demand, and maximizes sales generation for the company as a result.  

Key Responsibilities

Providing ongoing account support to assigned customer(s)

• Understanding the assigned account program
• Helping to implement programs
• Collaborating with internal stakeholders to identify sales opportunities and to develop sales plans
• Conducting sales research and identifying new sales opportunities
• Developing customer solutions
• Review Sales on a daily, weekly, and quarterly schedule
• Provide relevant suggestions that boost sales performance, provide marketing support for internal and customer promotions
• Understanding the market, industry and competitors
• Actively engages in all areas of the business to gain and demonstrate hands on knowledge. ie- Merchandising, Horticulture, Purchasing, Fulfillment, Logistics
  
  

Corporate Relationship

• Maintain and nurture relationship with customer’s representatives (buyers etc)
• Responsible for price negotiation with customer
• Ensure pricing is in line with Rainbow and customer profitability/ margin requirements
  
  

Leadership

• Actively develop and lead the account team, searching for areas to improve efficiency, optimism and profitability.
• Ensure account team is engaged and thriving operationally
• Actively exemplify an Appreciative Leadership style, promoting inclusion and collaboration
  
  

Account Administration

• Documenting processes and maintaining sales department records
• Maintain internal electronic database structure and organization (Server, Share Point)
• Processing customer orders with accuracy and timeliness using software tools
• Resolving customer discrepancies
• Create, type, edit and proofread correspondence, invoices, presentations, reports, and related material
• Data integrity of catalogue (checking for correct prices, discount levels, and product requirements)
• Collaborate with internal departments
  
  

Replenishment

• Working with Demand Replenishment Processes
• Daily Replenishment
• Forecasting and Budgeting
  
  

Market Connections and research

• Maintain and nurture relationships within the industry
• Attend relevant tradeshows
• Comparison shopping
  
  

Liaison between Merchandising Team and Rainbow Office

• Builds market “play books” for each program
• Effectively communicates program to Merchandising Team
• Actively builds good rapport
• Actively plans and participates in weekly meetings
  
  

Customer Liaison (Store Level)

• Communicate program to Customer
• Providing Support to customers, dealing with any questions or issues that may arise
  
  

Qualifications, Knowledge, Skills, And Abilities

• Proficiency in MS Office suite
• Excellent data entry skills (compiling, transcribing and reviewing)
• Strong analytical, data management and critical thinking skills
• Solid organizational skills, including multitasking and time-management
  
  

Wages:

$80,000-100,000/yr depending on experience

Other aspects

Adheres to company’s Core Value Statement: “TOP”

• 1. Teamwork: Open to working with all members of the team and Values & respects every team member as critical to your own succes
• 2. Own It: Complete tasks from start to finish and Takes ownership of day-to-day responsibilities
• 3. Positivity: Approach all situations with a positive attitude
  
  

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