Senior Site Reliability Specialist

Company: CGL

Department: IT

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Senior Site Reliability Specialist (SRS) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRSs proactively manage the ecosystem of the applications and services, ensure the application operate smoothly and reliably with excellent user experience. This is a temporary position with the potential to transition into a full time role based on performance and business needs.

How You Will Create Impact

• Work with infrastructure teams to implement system upgrades and enhancements to ensure system currency.
• Work with security teams to implement best practices, ensure data privacy, and comply with industry standards and regulations.
• Design automation tools to streamline repetitive tasks, deployments, and infrastructure management.
• Champion in implementing best practices and improvements to enhance reliability and performance.
• Plan and implement strategies to scale systems to handle increasing/decreasing user loads and traffic.
• Provide guidance to team members on root cause analysis and solutioning, including fixing root causes and enhancing application reliabilities.
• Prevent future occurrences of incidents by fixing root causes and refactoring the application to make it more robust.
• Build effective monitor and alerts to discover errors.
• Create incident responding plans to minimize negative impacts resulted from future incidents.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have five years of experience in Information Technology or a related field.
• You have completed post-secondary education in Information Technology or a related discipline.
• Strong background in software Engineering, with proficiency in one or more programming languages and application design knowledge.
• Experience in system administration and managing production environments.
• Proficiency in creating alerts, response plans and analysis plans with monitoring and logging tools.
• Proficiency in using multiple tools and techniques in problem-solving and troubleshooting.
• Familiarity with containerization technologies like Docker.
• Understanding of networking protocols and security principles.
• Knowledge of cloud computing platforms and infrastructure-as-code tools as an asset.
• Azure experience or certification is an asset.
• Azure Microsoft DevOps Specialist certification is an asset.
  
  
  

What You Need To Know

• You will be required to work on a rotational on-call schedule
• Extended work hours, including evenings and weekends, may be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.