Patient Care Coordinator

About us:

At Gladstone Dental Centre, located in the Gladstone Professional Building on North Street, Halifax, we’re looking for dedicated professionals to join our team. Our extended hours make it easy to balance work with life, and our 4.7-star rating highlights our commitment to excellence.

As a member of our team, you’ll benefit from working within the dentalcorp network, with access to leading clinicians, advanced technology, and exceptional training and development opportunities.

Halifax is a fantastic place to live and work, offering a friendly community, affordable living, and breathtaking ocean views. Enjoy a vibrant city life with beautiful parks, hiking trails, and a welcoming atmosphere.

We invite you to be part of our exceptional team and experience the benefits of working in such a thriving city.

Schedule:

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 4:00 PM

Benefits of Joining Our Team:

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
  
  
  

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills
  
  
  

About You:

• Minimum 1 year of administrator experience is required
• Clinical background considered an asset
• Experience with Dental software
  
  
  

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.