Caseworker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Program

• Engage in the development of inter-personal relationships that promotes dignity and respect
• Utilize approved case management tools, Outcome Star, SPDAT, and Pathway of Hope.
• Coordinate, refer and deliver all needed wraparound supports
• Conduct case work and follow-up services which includes but not limited to
• Intake
• Needs/Skills Assessment for housing history, barriers to housing, immediate and ongoing needs (identification, financial, food, housing, clothing, medical and education)
• Conduct preliminary Individualized Goal Setting/Plan
• Provide Crisis Intervention
• Complete discharge plans and summaries
• Maintain contact with clients for the purpose of
• Monitoring progress of clients in working on goal plan
• Referrals to appropriate community resources, following established procedures,
• Advocate on behalf of client to Bayside staff and community resources as requested by Director of Program.
• Educate clients in health and safety concerns to achieve a safe living environment
• Maintain contact with client through regular visits
• Coach and support clients as needed to access appropriate services
• Identify individual strengths and assets to sustained tenancy
• Provide for basic life skills counseling and development
• Provide warm transfers to requested partner agency staff
• Collect statistical information related to the clients in program
  

Administrative Responsibilities

• Prepare, keep, and maintain accurate case notes, records, and HIFIS database (intermittently throughout each workday) and share them to relevant individuals involved in the client’s circle of care while maintaining client’s confidentiality
• Prepare statistical and other reports as required
• Ensure that the privacy and confidentiality of clients is maintained within established standards, Policy and Procedures.
• Present case reports and progress of clients at regularly scheduled case management meetings
• Be involved in ongoing professional development and to attend Staff / Development meetings
• Work as a member of the team to ensure that the program operates efficiently and effectively (and to ensure that other staff’s responsibilities are covered when they are away)
• Participate in and represent the organization at external committees and forums
• Participate in internal committees and/or activities relating to the organization (e.g. Annual general meeting, other social recreation events, etc.)
  
  

Service Responsibilities

• The incumbent will promote positive and supportive attitudes toward men and families who are experiencing homelessness
• Promote programs and activities that empower the men and families to work towards their individual goals.
• Act as an advocate and be a positive role model for the men and families in the community
• Develop effective working relationships and partnerships with community members, representatives of other departments, agencies, and co-workers
• Perform other related duties as requested from time to time by the Director of Programs
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion and provide an original copy of a Background check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal

• Management Team
• Bayside Mission Centre Staff
  
  

External

• Empower Simcoe Housing Access Worker
• Nurse Practitioner
• Community Resources
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Director of Program
  
  

Working Conditions

• Caseworker performance of job requires moderate amounts of computer work and travel.
• Requires continuously monitoring the environment and attentiveness when interacting with clients and recording information.
• May work with persons who become angry
• Caseworker carries a cell phone when off the building and wears a panic button when in the building.
  
  

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Degree or diploma in Social Services and/or equivalent education and experience.
  
  

Note: An alternative level of education and experience may be acceptable.

• Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
• Current First Aid and CPR or willingness to obtain.
  
  

Experience And Skilled Knowledge Requirements

• Possess a minimum of two (2) years to a maximum of five (5) years of previous experience with people experiencing homelessness.
  
  

Skills And Capabilities

• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
• Possess information and knowledge around homelessness, mental health, addictions, substance abuse and harm reduction.
• Possess superior knowledge of community resources.
• Possess thorough knowledge and understanding of a commitment to anti-racism, anti-oppression, and equity.
• Possess excellent problem solving, communication, organizational and computer skills.
• Possess excellent interpersonal and time management skills.
• Possess a positive attitude and works well with other team members.
• Self-motivated and disciplined
• Good communication skills (verbal and written) in English
• Must be able to lift a minimum of 20 pounds.
• To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
• Valid Driver’s License and must provide clean driver’s abstract.
  
  

Compensation

The target hiring range for this position is $21.83 to $27.29 with a maximum of $32.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.