Property Administrator

Opportunity

At Pier 4 our portfolio of multi-family real estate assets is growing and as a result we are looking for an experienced Property Administrator to join our team in the Cambridge office. We are looking for a Property Administrator, who wants to be part of our exciting journey and is truly engaged in being an advocate of and executing, best-in-class property administration

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At Pier 4 we aspire to be the leaders in this space and at the same time we are grounded by years of expertise in property management, relationship-oriented business practices and a drive for continuous improvement. We maintain our properties with a focus on revitalization to assure our residents feel comfortable in their home

s.
The Property Administrator reports to the Manager, Property Administration. The Property Administrator’s responsibilities include, but are not limited to; general administration, and providing customer servi

ce.
Responsibili

• ties
  Customer Se
• rviceUtilize Yardi to its full extent to maintain consistency across the organiza
• tion.Assist in updating, and producing weekly Management Reports for each property in close cooperation with the Property Managers and Property Account
• ants.Processing all legal notices for all properties managed by the management company. Including but not limited to, N1s, N4s, building notices and resident letters and prepare L1, and collections files
• etc.Rent Rec
• eiptsBank runs, copy cheques and send to accounting to pro
• cess.Process small balance letters or email tenants in arrears and ensuring they are correctly updated within the company software’s and spreadsh
• eets.Move ins - processing and uploading move in documents, adding lease charges, insurance information, parking information, approval or denial of email correspondence, advising accounting of LMR/Parking charges, updating all spreadsheets and control sheets pertaining to the tenants move in pro
• cess.Move outs – process in Yardi, update all spreadsheets pertaining to tenants move out, make sure PAD is off and advise accounting for them to apply LMR and interest on le
• dger.Assist in day-to-day operations of the property management company. Including but not limited to, answering resident questions via email or phone calls, updating resident files and ensuring they are up to
• date.Work with the property managers and leasing agents to ensure that all information for rentals is accurate and up to
• date.Work with the marketing team to ensure that all rental advertisements are accurate, up to date and posted as soon as poss
• ible.Upload and edit content (property and neighbourhood descriptions, amenities, photos, 3D tours, slide shows, custom code, etc.) for approximately 170 prope
• rtiesInsert Google Analytics and other tracking
• codesTest and implement new features such as interactive site maps, ILS syndication,
• etc.Trouble shoot Resident Portal issues including online payments, maintenance requests, password resets,
• etc.Test and implement new features for the Resident Portal such as resident events, resident communications (email, SMS, etc.), amenity rentals, and the French ve
• rsionTrouble shoot Online Leasing issues with the property
• teamsUpdate floor plan images as well as unit mapping for website (Yardi/Rent
• Cafe)Write: Google business profile posts (and social content), blog content as well as ‘how to’ documents for RENTCafe and other technology tools implem
• entedCreate and update marketing collateral material using InDesign and Adobe Creative Ser
• vicesOrganize and manage monthly property orders of new resident Welcome Pac
• kagesMonitor resident satisfaction survey platform and pulling re
• portsCoordinate involvement in rental association events and promo
• tionsWork with marketing to ensure the Pier 4 Residential website is up to date and reflects the standards of Pi
• er 4.Set up and remove lease charges ex: parking etc. when requ
• ired.Log maintenance into Yardi and respond to residents’ concerns and work with PMs on follow
• ups.Schedule maintenance- update Yardi maintenance when ne
• eded.Manage resident relationships and escalate concerns where ne
• eded.Credit ch
• ecks.Support with negotiating and coordinating services/contracts with the operation of the property and ensuring each vendors insurance and WSIB certificates are up to date and accu
• rate.Assist the Manager, Property Administration in creating and maintaining proper Health and Safety proto
• cols.Identify opportunities to leverage technology and create operational efficien
• cies.Must be organized, efficient, can prioritize, have excellent follow-up and outstanding interpersonal and communication sk
• ills.Responsible for inventory of product/supplies in the ware

house
Education, Qualification and Expe

• rienceMinimum of 2 years residential property administration exper
• ience.High attention to detail and accuracy is cri
• tical.Exceptionally organized and detail oriented with a strong ability to prioritize and multi
• -task.Strong interpersonal and oral communication s
• kills.Able to work both independently and comfortably as part of a
• team.Aptitude for working in a deadline-oriented enviro
• nment.Commitment to discretion and confidenti
• ality.Experience using Yardi sof
• tware.Knowledge of the Landlord Tenan
• t Act.Degree/diploma and/or an equivalent combination of education and/or exper
• ience.Strong computer skills including Microsoft Office (Excel, Word, Out