Jr. Customer Support IP Networks
Nokia
Date: 1 week ago
City: Kanata, Ontario
Contract type: Full time
Job Description
As a Jr. Customer Support IP Networks, your primary responsibility will be to troubleshoot network issues across a range of IP Service Routers Product Lines, including models like 7950, 7750, 7710, 7450, 7210, 7705, 7220, and 7250. You will also manage and maintain network environments utilizing Nokia SR Linux (SRL). This includes tasks such as configuration, system upgrades, and proactive troubleshooting to ensure seamless network performance. Your role will contribute to maintaining high-quality service and robust network operations for customers.
How You Will Contribute And What You Will Learn
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
As a Jr. Customer Support IP Networks, your primary responsibility will be to troubleshoot network issues across a range of IP Service Routers Product Lines, including models like 7950, 7750, 7710, 7450, 7210, 7705, 7220, and 7250. You will also manage and maintain network environments utilizing Nokia SR Linux (SRL). This includes tasks such as configuration, system upgrades, and proactive troubleshooting to ensure seamless network performance. Your role will contribute to maintaining high-quality service and robust network operations for customers.
How You Will Contribute And What You Will Learn
- Conduct troubleshooting and resolve technical issues, ensuring customer data security while delivering swift, effective solutions.
- Drive customer satisfaction by contributing to Service Level Agreement (SLA) compliance and achieving top-quality KPI performance standards.
- Build trust and rapport by managing customer relationships, providing timely follow-ups, and keeping case details updated.
- Address critical network outages and performance issues, collaborating with TEC and R&D teams to identify root causes and implement solutions.
- Embrace the excitement of 24x7x365 support, showcasing adaptability with weekend shifts and nighttime maintenance, ensuring uninterrupted service.
- A Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or a relevant College Diploma with equivalent experience.
- Excellent communication and thrive in collaborative team environments, bringing both interpersonal and professional skills.
- Experience in troubleshooting IP networks, MPLS, and services like VPLS and VPRN, along with hands-on knowledge of BGP, EVPN, Linux, and a basic understanding of Containers, Dockers, VMs, and traffic generators such as Spirent or IXIA.
- Experience working in diverse platform environments.
- Proficiency with Linux command-line environments.
- Scripting expertise for SR Linux nodes, enabling automation of tasks and efficient deployments.
- Relevant certifications like Nokia IP/SRC, Nokia Data Center, or equivalents.
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
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