Customer Service Representative

Thomson-Gordon Group - Thordon Bearings Inc. – Why work with us?

Privately owned since its inception in 1911 and headquartered in Burlington, Ontario, Canada – Thordon Bearings is a global leader in designing, manufacturing, supplying and installing pollution-free, non-metallic bearing and seal systems.

Our 4th-generation family-owned business is committed to environmental stewardship as our products eliminate oil and grease in marine, clean power, pump and industrial applications worldwide. 

We are proud to have created a culture at Thomson-Gordon Group where people from all backgrounds and countries can come together to build a healthy, diverse future. Longevity and commitment to career growth are staples, as many of our employees have been with us for 20+ years.

Junior Customer Service

This is a newly added, vacant position. Hiring 1 position.

Duties and Responsibilities

·        Routinely perform a wide variety of support duties for customer service representatives

·        Enter data into SalesForce, SharePoint and/or other database applications

·        Clerical duties such as filing and printing of sales orders or other required paperwork

·        Perform a variety of administrative duties

·        Checking and advising customer service representatives of current stock levels, as needed

·        Prepare Basic quote preparation and presentation utilizing price list and Smart Quote

·        Order placement, setup and processing in Syacc

·        Expedited orders, updating as required

·        Coordinate rush deliveries with production, purchasing and export

·        Undertake other tasks as assigned

Knowledge, Skills and Abilities Required

·        Excellent Customer Service Skills and customer focus

·        Must be able to react to change productively

·        Clear communicator with the ability to speak effectively and professionally to employees of the organization   and customers/distributors

·        Ability to solve practical problems

·        Computer literate – Microsoft Word, Excel, Database applications

·        Ability to work under pressure

·        Ability to work independently and in a team environment

·        Strong organizational skills

·        Requires good judgment and a professional demeanor

Supervisory Responsibility

None

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear.  This employee is also subjected to continual computer use.

 Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job the employee is subject to the conditions of an office environment most of the time. The noise level in the work environment is usually low.

Minimum Qualifications

Grade 12+

1 - 2 years’ experience in a customer service/administrative role

Experience with Salesforce is an asset

Competencies Required for Success

Competent in required job skills and knowledge

Strong communication skills to keep others adequately informed

Resolves problems in early stages

Works well in group problem-solving situations

Exhibits sound and accurate judgement

Includes appropriate people in the decision-making process

Adapts to change in the work environment

Accepts criticism and feedback

Prioritizes and plans work effectively

Uses time efficiently

Reacts well under pressure

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Thordon Bearings Inc./Thomson-Gordon Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us, and we will work with you to meet your needs.