Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Core Values:

The Salvation Army Canada and Bermuda Territory has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary

The Caseworker represents and applies the general philosophies and policies of the Victoria Addictions & Rehabilitation Centre (Victoria A.R.C.) to its residents, visitors, other agencies and staff. The Caseworker is responsible for the development and delivery of daily-organized activities and one-to-one consultation that will engage, encourage and motivate the residents to make behavioral changes to find greater independence and maintain stable housing. The Caseworker supports the bio-psycho-social-spiritual model of wellbeing and provides crisis and ongoing support and referral services to all Residential Program Residents. Through the use of client-centered case management, Stages of Change Interventions and Motivational Interviewing techniques, the caseworker assists individuals in developing life skills, self-empowerment, and integration back into society, culture, and their community. The incumbent will demonstrate high levels of flexibility and creativity and be able to organize and prioritize their responsibilities effectively on a daily basis.

Key Responsibilities

The Caseworker is required to conduct intake assessments, administer assessment & interventions, support & empower residents to find greater independence, collect program data, maintain accurate records, and create reports.

Case Management

• Conducts intake assessments for Shelter Program including evaluation of client protection issues, determining immediate needs, referrals, and supports.
• Conducts intake assessments for Transition Housing Program including SOC assessment and Transition Housing contract.
• In collaboration with the clients, creates client-centered case plans focused on self-empowerment, community re-integration, and self-sufficiency.
• Assists and supports clients in applying and obtaining housing, financial, medical, legal, employment, and other documentation required for greater independence.
• Assists and supports clients in attending important appointments.
• Assists clients in writing, filling out, and understanding government and other agency forms, applications, and paperwork.
• Assists clients in developing positive behavioral changes by using SOC Interventions and Motivational Interviewing techniques.
• May facilitate groups & workshops.
• Supports, advocates, and refers clients to community resources, such as detox, treatment, counseling, legal aid, housing, supports, etc.
• Liaises/networks with The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients to ensure they are receiving the best possible care.
• Uses non-violent crisis intervention to safely de-escalate aggressive, confrontational, angry, and/or stressed clients.
• Assists clients with gathering necessary items to set up permanent housing – household goods, furniture, food, etc.
• Makes follow-up calls and completes follow-up documentation to determine if residents are maintaining independence.
  
  

Administrative Responsibilities

• Ensures that intake forms are completed and accurate.
• Ensures intake information is entered and/or updated accurately on the Client Information System.
• Maintains confidentiality and keeps detailed & accurate client notes and case files.
• Participates and contributes in case management meetings.
• Acts as back-up for other Caseworkers in the department.
• Ensures that statistical data is entered accurately and compiles statistical reports when required.
• Writes reports for agencies of individuals, following receipt of client’s endorsed disclosure authorization and in accordance with internal policies and procedures.
• Recommends and assists in the development of new programs, supports, and policies to address ongoing client needs.
• Attends community meetings, events, and develops ongoing relationships within the local service providers.
• Compiles progress reports and documents consistent with program policies.
• Participates in case management meetings to develop best practices and action steps to support and meet the needs of clients.
• Attends team meetings and team-building activities.
  
  

Other Duties

• Must attend all staff meetings and training seminars related to agency services if requested.
• Must be prepared to participate in upgrading/training at the discretion of Residential Program Manager.
• May be assigned other related duties according to agency needs at the discretion of the Residence Manager.
• Perform other duties as assigned.
  
  

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education And Experience Qualifications

• Completed post-secondary education, including courses and/or training related to Social Work & Counselling.
• A minimum of two years' related experience.
• Must understand and reflect the ARC Philosophy, Standards, and Tenets.
• Must possess suitable typing skills and computer literacy.
• Must be calm in busy and sometimes stressful situations.
• Must be well organized.
• Must pass Criminal Record Check.
• Must be presentable in appearance in accordance with ARC standards.
• Must possess a valid class 5 Driver's License.
• Must possess and maintain an active valid Occupational First Aid and ASSIST certificate.
• Must have effective oral and communication skills.
• Good conflict resolution and problem-solving skills.
• Some group facilitation experience; coaching and leadership.
• Demonstrates flexibility and creativity.
• Must have the ability to understand and be sensitive to cultural differences.
• Position subject to personnel screening request & authorization by Correctional Services of Canada.
  
  

Compensation

The target hiring range for this position is $28.83 to $29.33 with a maximum of $29.83.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.