Desktop Support Analyst

Vancouver, BC

Expected Salary: $57,508 to $86,262

Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the capability, reliability, and availability of their most critical assets within the key market sectors of Marine, Land, Aviation, and Nuclear.

In Canada, Babcock works in the Marine sector, where our teams provide critical and complex support to Canada’s submarine fleet. Our Canadian team is proud to be trusted to deliver key naval in-service support for the Royal Canadian Navy. We also operate in the Aviation sector, where Babcock ensures that the aircrew trainees of our partner nations receive the world’s best flying training. We deliver vital aerial emergency services and are proud to have been selected by the Government of Manitoba to deliver their wildfire suppression services, as well as key components of their critical air ambulance services.

Whether it is providing technical training instruction, developing training materials or maintaining critical training assets, Babcock is trusted by its customers to deliver world-class training solutions.

Babcock’s Purpose is to create a safe and secure world, together. Our Principles create the foundation for how we will do this. They keep us on the right course, unify the way we work and guide us towards success. By thinking, connecting, and acting in line with these Principles, we’ll deliver better outcomes for our Culture, Customers and Communities. Collectively at Babcock, our employees embody the Principles that help make us great at what we do:

• Challenge the status quo, Be Curious, and ask, ‘how might we?’
• Whenever measuring success, Think: Outcomes and positive impacts.
• Be Kind to ourselves, each other, and our planet.
• Babcock employees Collaborate – we are greater than the sum of our parts,
• Be Courageous – be brave, ambitious, and determined.
• Everyone has a part to play - Own and Deliver to be successful.
  
  

Babcock is grateful to work on the traditional territories of many Nations across Canada. Babcock respects the special relationship that the First Nations, Inuit, and Métis have with the land and recognizes that we are privileged to use and share this land. Babcock is committed to being a good neighbour, ensuring that we are positively contributing to society’s progress and building meaningful and mutually beneficial relations with Indigenous peoples, businesses, and communities.

We encourage you to explore our Babcock Canada website to learn more about us at www.babcockcanada.com .

In this role, you will:

• Provide second line technical support of desktop platforms across all channels, including chat, email, phone, in-person, etc. within the agreed performance criteria.
• Ensure documentation is maintained to agreed standards.
• Engage with Business Solutions staff as appropriate.
• Adhere to prescribed process surrounding tracking assets through the device lifecycle.
• Enforce and abide by Babcock's security procedures, practices and culture.
• Engage with UK BIS teams for support in resolving incidents related to core infrastructure.
• Grade incoming devices according to the specified guidelines and documentation.
• Configure/build desktop machines in accordance with standard process in response to approved IT users' requests for new devices.
• Support IT communication of Babcock IS and local messaging.
• Manage local courier services to collect and deliver new/used devices.
• Liaise with local suppliers in performing the destruction/resale/disposal of devices in accordance with standard Babcock IS process.
• Liaise with supplier in managing the onsite repair and collection of devices from the hub if under warranty.
• Stock Control and managing IT hardware disposals as per Babcock IS guidelines at central hub site.
• Manage the escalation of IT issues to the appropriate teams.
• Other duties as assigned
  
  

The ideal candidate brings:

• You have 1-2 years’ experience in similar role
• You have experience of working in a Service Delivery environment and working in accordance with Service Level Agreements
• You are knowledgeable in the ITIL environment and process
• You have strong verbal and written communication skills and positive customer focus
• You demonstrate strong logical thinking, troubleshooting skills, and have the ability to problem solve complex technical issues
• You are comfortable working across a multi-disciplined IT environment and diverse business
• You are eligible for a Canadian Secret Security and ITAR Clearance
  
  

Babcock Canada supports the safety and wellbeing of our employees through the following programs:

• Contributions towards an employee’s physical and mental health
• Wellness days
• Supportive work life balance: flexible work schedule and competitive annual vacation time off
• Comprehensive health and dental benefits
• Pregnancy and Parental Leave top-up available
• Employer matching of employee retirement contribution
• Employee recognition and bonus programs
• Support of professional development and reimbursement of membership dues
• Relocation assistance for individuals and families
  
  

Babcock is committed to promoting a workforce without boundaries. One that welcomes everyone to contribute to our success regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you.

Applicants, please apply online at https://www.babcockinternational.com/careers/