Lead Hand

Primary Object of the Position:

Under the general direction of the Operations Supervisor, the chosen candidate will provide direction to Ground Handlers & Operators in order to maintain the on-time performance of all flights.

Principal Duties and Responsibilities:

• Organize and brief the Operations team to ensure the safe & timely loading/offloading of aircrafts and trucks.
• Ensure warehouse and ramp staff follow safe work practices and act in accordance with Cargojet policies.
• Delegate duties to Ground Handlers and oversee the performance and productivity of staff.
• Lead by example in terms of work performance, professionalism and safety.
• Provide accurate information to Management and Cargo Movement Control.
• Complete operational paperwork and perform audits to ensure accuracy.
• Maintain & improve operations by suggesting time/cost-saving ideas and operational strategies.
• Prepare summary of the daily report to Management and Cargo Movement Control.
• Communicate with customers in a professional and courteous manner.
• Communicate information to load planners in a timely manner.
• Assist the Manager in the success of the operation by performing aircraft offload/load, cargo handling, and warehouse and customer service duties.
• Collect, organize and distribute flight and freight information in a clear and organized manner.
• Maintain a safe and clean working environment.
• Notify Manager of all policy and procedure violations to ensure a safe and effective operation.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent.
• 2 years of experience in Air Cargo Operations.
• Excellent verbal and written communication skills.
• Ability to work independently under minimum supervision.
• Ability to complete tasks & projects quickly while maintaining standards and accuracy.
• A conscientious self-starter with problem-solving abilities.
• Ability to work well under pressure and prioritize workloads in a fast-paced environment.
• Excellent interpersonal & customer service skills.
• A team player with leadership & decision-making skills.
• Must be computer literate with exceptional organizational skills. 
• Valid Driver’s License, RAIC & AVOP.
• Trained in Health & Safety, WHMIS, Forklift, First-Aid, SMS, Dangerous Goods & applicable Security training.