Service Coordinator
Future West Solar
Date: 5 days ago
City: Kelowna, British Columbia
Contract type: Full time
About Future West Solar
Are you tired of the mundane routine of early mornings and uninspiring work environments? Do you crave more from your career and possess an exceptional work ethic? If so, we invite you to explore an opportunity that could redefine your professional trajectory.
At Future West, we believe in empowering individuals to seize control of their lives by simplifying access to solar power. Our mission is clear: to educate consumers and make renewable energy accessible to all.
As a member of our team, you will embark on a journey where every day presents new challenges and opportunities for growth. While we provide comprehensive training and support, your success ultimately depends on your determination and drive.
We seek individuals with tenacity, grit, and resilience—those who are willing to take ownership of their futures and commit to achieving excellence. While the path may not be easy, the rewards are substantial.
About Us
Future West Solar is Canada’s go-to solar energy provider, delivering clean energy solutions backed by excellent service and technical expertise. We’re looking for a reliable and proactive Service Coordinator to support our growing operations team and help ensure every installation and service call runs smoothly and efficiently.
What You’ll Be Doing
As a Service Coordinator, you’ll be at the center of our service operations—working closely with our installation crews and clients to ensure every job is scheduled, staffed, and supported. You'll balance client needs with field team schedules, and keep everyone aligned through clear communication and fast problem-solving. This position is a temporary contract expected for 2 months, however there is the possibility that this position may be extended.
What You'll Do
If you’re a self-starter with a knack for coordination and customer care, we want to hear from you. Apply today and help us power a greener tomorrow!
Are you tired of the mundane routine of early mornings and uninspiring work environments? Do you crave more from your career and possess an exceptional work ethic? If so, we invite you to explore an opportunity that could redefine your professional trajectory.
At Future West, we believe in empowering individuals to seize control of their lives by simplifying access to solar power. Our mission is clear: to educate consumers and make renewable energy accessible to all.
As a member of our team, you will embark on a journey where every day presents new challenges and opportunities for growth. While we provide comprehensive training and support, your success ultimately depends on your determination and drive.
We seek individuals with tenacity, grit, and resilience—those who are willing to take ownership of their futures and commit to achieving excellence. While the path may not be easy, the rewards are substantial.
About Us
Future West Solar is Canada’s go-to solar energy provider, delivering clean energy solutions backed by excellent service and technical expertise. We’re looking for a reliable and proactive Service Coordinator to support our growing operations team and help ensure every installation and service call runs smoothly and efficiently.
What You’ll Be Doing
As a Service Coordinator, you’ll be at the center of our service operations—working closely with our installation crews and clients to ensure every job is scheduled, staffed, and supported. You'll balance client needs with field team schedules, and keep everyone aligned through clear communication and fast problem-solving. This position is a temporary contract expected for 2 months, however there is the possibility that this position may be extended.
What You'll Do
- Answer inbound service calls and respond to email requests in a timely and professional manner.
- Create and schedule service work orders and planned maintenance visits.
- Dispatch technicians and manage daily/weekly schedules, adjusting routes as needed.
- Follow up with technicians to confirm job completion and accuracy of documentation.
- Monitor service queues to ensure calls are not left pending or unassigned.
- Review and manage aging service calls to ensure timely resolution.
- Update clients on job status and scheduling changes via email or through their customer portals.
- Proactively identify scheduling conflicts or delays and help troubleshoot solutions.
- Maintain excellent internal and external communication to ensure a seamless experience.
- Strong organizational skills with the ability to juggle multiple priorities.
- Detail-oriented and proactive, with solid problem-solving skills.
- Experience with scheduling, dispatch, or service coordination—ideally in construction, solar, or field services.
- Comfortable using scheduling platforms, CRMs, email, and web-based systems.
- Clear communication skills across phone, email, and digital tools.
- Able to stay calm and focused under pressure in a fast-paced environment.
- Collaborative mindset with a willingness to learn and grow.
- High school diploma or equivalent required; post-secondary education is an asset.
- Experience in solar, construction, or renewable energy environments
- Familiarity with permitting, project tracking, or logistics software
If you’re a self-starter with a knack for coordination and customer care, we want to hear from you. Apply today and help us power a greener tomorrow!
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