Product Support Sales Representative (PSSR)

Job Details

Description

Toromont Material Handling is looking for a Product Support Sales Representative (PSSR) to join our team! The PSSR will work alongside our parts, service, and sales representatives in an effort to enhance and grow the level of product support we provide to our customers.

As a Product Support Sales Representative, YOU Will Experience

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
  
  

In a Typical Day, YOU Will

• Represent Toromont Material Handling to promote and increase product support sales, sign new Maintenance and Repair contracts, and oversee execution of the present contracts for the target Emerging Markets Major Accounts.
• Work closely our product support teams in product support contract execution.
• Assist in the development of programs to achieve objectives aligned with the department to support Emerging Markets customers and product issues
• Assist and build marketing plans, prospecting plans and closing strategies for new business
• Gather and report on customer feedback to enrich future customer experience
• Support customer’s needs & requests in person and via phone
• Collaborate with customers to reduce the operating cost of their fleet through Repair before Failure, Preventative Maintenance, Predictive Maintenance
• Keep customers and teammates current on new products and offerings; seek opportunities to enrich our product support business with existing customer base
• Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont Cat's Health and Safety Policy/Programs and best practices
• Training will be provided to the successful candidate to ensure optimal success in role
  
  

Must-haves For This Role

• Post-secondary education
• Minimum 5 years of experience in product support sales/ B2B Equipment Sales
• Sales minded and excels in customer relations and customer communication
• Analytical thinking skills and strong interpersonal skills
• Able to manage complex situations
• Proficient with the MS Suites
  
  

About Toromont

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!