Technical Writer

Position Type: Full-time

Department: Operational Excellence

Work Location: Markham, Ontario

Work Hours: Monday to Friday, standard business hours

Work Arrangement: Hybrid

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  
  
  

The Opportunity:

The Technical Writer is responsible for the creation, development and ongoing review of written material for internal and external projects, as well as technical documents including but not limited to Standard Operating Procedures, Frequently Asked Questions, Work Instructions, Guidance Documents and contracts.

Reporting to the Director, Operational Excellence and working in collaboration with Process Engineers focused on CIP and strategic projects, Project Managers, technical teams, operations teams and training department, you will be responsible for creating, monitoring and updating copy for all assigned projects.

A Day in the Life (What you will do here):

• Obtain a deep understanding of products, services and operations processes to be able to translate complex information into simple, polished, easy to understand, and engaging content
• Develop comprehensive technical documents including SOPs, WIs, FAQs and GDs through collaboration with operational teams
• Where required, provide training on updated technical documents to relevant team members
• Evaluate current content and develop innovative approaches for improvement
• Proofread content as required
• Contribute to departmental efforts by accomplishing related tasks as needed
• Assist with other duties as assigned by the manager
  
  
  

What you need to ensure you are set up for success:

• Post-secondary education in related discipline
• Impeccable written and spoken English skills with ability to translate complex processes into easy to understand format for the required audience
• Attention to detail
• Hands on expertise in MS utilities and tools to support good documentation
• Minimum 2 years experience working in Patient Support Programs, Specialty Pharmacy or complex, multi-faceted project with cross-functional departments
• General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes is strongly preferred
• Highly organized, highly detail oriented, and takes pride in meeting deadlines
• Excellent listening and questioning skills
• Ability to take direction and prioritize tasks effectively
• Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
• Strong ability to manage multiple projects effectively and simultaneously
• Ability to work collaboratively or independently where require
  
  
  

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  
  
  

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.