Process Engineer
Sentrex Health Solutions
Date: 1 week ago
City: Markham, Ontario
Contract type: Full time
Position Type: Full-time
Department: Operational Excellence
Work Location: Markham, Ontario
Work Hours: Monday to Friday, standard business hours
Work Arrangement: Hybrid
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
Reporting to the VP, Operational Excellence, the Process Engineer will evaluate processes to optimize operational capability and review the impact of the change to manage people and technology impacts to ensure that the changes meet and enhance operations. They will work closely with cross-functional subject matter experts to analyze operational process gaps to address issues, improve process capability, meet quality control standards and ensure processes are compliant and adhere to regulatory standards. In this role, the incumbent will also be responsible for working with our Quality team to ensure operations meet both internal and external parties’ quality requirement.
They will lead the implementation of process improvement initiatives and be responsible for leading cross-functional teams in continuous improvement projects. They will play a significant role in organizational development through on-the-job training and mentoring of team leaders.
The role requires a high level of accountability and flexibility, along with a passion and ability for working in a high growth-matrix organization. It requires an individual who is adept at handling many competing priorities, while ensuring that requirements are unambiguous, clear, testable, and operationalized in alignment with the business objectives.
A Day in the Life (What you will do here):
We value our employees! Our permanent full-time employees are provided with a:
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Department: Operational Excellence
Work Location: Markham, Ontario
Work Hours: Monday to Friday, standard business hours
Work Arrangement: Hybrid
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
Reporting to the VP, Operational Excellence, the Process Engineer will evaluate processes to optimize operational capability and review the impact of the change to manage people and technology impacts to ensure that the changes meet and enhance operations. They will work closely with cross-functional subject matter experts to analyze operational process gaps to address issues, improve process capability, meet quality control standards and ensure processes are compliant and adhere to regulatory standards. In this role, the incumbent will also be responsible for working with our Quality team to ensure operations meet both internal and external parties’ quality requirement.
They will lead the implementation of process improvement initiatives and be responsible for leading cross-functional teams in continuous improvement projects. They will play a significant role in organizational development through on-the-job training and mentoring of team leaders.
The role requires a high level of accountability and flexibility, along with a passion and ability for working in a high growth-matrix organization. It requires an individual who is adept at handling many competing priorities, while ensuring that requirements are unambiguous, clear, testable, and operationalized in alignment with the business objectives.
A Day in the Life (What you will do here):
- Oversees and assesses existing processes and workflows and is proficient in being able to document current state and future state processes.
- Optimizes productivity by designing, implementing and testing new procedures.
- Visually maps out and documents processes (current state & future state), ensuring that each step is clearly represented and easily understood by all stakeholders.
- Assembles reports to document process status and change.
- Tracks metrics to discover areas for improvement and monitor upgrades.
- Communicates findings and proposals to upper management.
- Has strong Change Management skills to be able to identify training needs and provides thorough instructions for successful implementation of process changes.
- Conducts risk assessments to proactively develop mitigation strategies.
- Assesses compliance with applicable safety and quality standards.
- Contributes to departmental efforts by accomplishing related tasks as needed.
- Communicates with and effectively manages cross functional stakeholders to understand their business requirements and develops a cohesive implementation approach taking into consideration their specific needs.
- Monitors the post-implementation solution to ensure it is functioning as intended and providing expected results.
- Documents best practices and lessons learned to continuously improve the implementation process and stakeholder satisfaction.
- Facilitates business reviews to perform analysis of existing current state and future state processes and business solutions.
- Understands the relationships, dependencies, and impact of relevant business functions.
- Assist with other duties as assigned by the manager
- 5+ years of experience overseeing multiple projects.
- Experience in Lean Management, Six Sigma and other operational engineering tools.
- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field.
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment.
- Experience in Logistics, Distribution or Fulfillment processes.
- Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field.
- Experience working under pressure in a cross-functional organization.
- Strong interpersonal skills with ability to motivate and influence.
- Proven customer-facing and facilitation experience.
- Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery on various design projects.
- Healthcare Business background with PSP (Patient Support Programs) and/or HCP (Health Care Providers) support is an asset.
- Impeccable written and spoken communication skills.
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
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