Sales & Reception Coordinator

We are looking for a multi-faceted Sales & Reception Coordinator who will support the continued success of our Victoria & surrounding area hearing clinics. This full-time permanent role will be a floating position to support our Victoria Fort Street, Victoria Oak Bay, and Sidney clinics. This opportunity would be a great career move for someone with strong administration/customer service skills open to starting in a contract capacity with potential for extension or consideration for other nearby clinics at the end of the contract. Based on the nature of the role supporting multiple locations, access to a vehicle and a valid driver's license is required.

Key Position Information

• $21 - $24 per hour starting compensation based on experience + eligibility to participate in our bonus program
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position at our clinics
• Travel will be expected within the Greater Victoria area to support at different local clinics + some community events - ideal candidates will be in Victoria, Sidney, or reasonable commuting distance to these areas
  
  

What You'll Be Responsible For

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Greater Victoria's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic
• Providing multi-clinic support based on volumes
  
  

What We Are Looking For

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is required as some localized travel will be required
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
  
  

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.