Head Office & Retail Support Administrator

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

The Head Office & Retail Support Administrator serves as the first point of contact for both head office visitors and retail store operations, ensuring smooth communication and administrative efficiency across both areas. This role balances front desk responsibilities, such as greeting guests, managing calls, and handling correspondence, with retail support duties, including inventory coordination, sales administration, and assisting with operational tasks.

Compensation: $22.95/hour

Schedule: 40 hours per week, Mondays to Fridays 8:30am-5pm

As a Head Office & Retail Support Administrator, you will

• Provide a welcoming and professional experience for visitors, customers, and employees.
• Manage incoming calls, emails, and office correspondence.
• Receive packages
• Assisting with store-level administrative tasks such as processing refunds and other administrative tasks as assigned by Retail Admin Supervisors and Manager
  
  
  

The Experience We Like To See

• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
  
  
  

We Hope You Are Passionate About

• Customer Service – You are a people person who excels at creating strong connections and rapport with customers
• Administrative Skills – You handle tasks efficiently and manage office operations with precision
• Teamwork – You are a team player who thrives in collaborative environments but also excels when working independently
• Multi-tasking & Organization – You juggle multiple tasks seamlessly and stay organized under pressure
• Attention to Detail – You possess a keen eye for detail, ensuring accuracy and high-quality results in everything you do
• Problem Solving – You approach challenges with a creative mindset, finding solutions that drive success
• Empathy & Emotional Intelligence – You understand and relate to others' emotions, fostering positive interactions and understanding
• Conflict Resolution – You navigate challenges with a calm, solution-focused approach, resolving conflicts effectively
• Initiative & Proactiveness – You take charge and anticipate needs, always ready to step up and make things happen
• Adaptability – You remain flexible and thrive in changing environments, adjusting quickly to new situations and demands
  
  
  

Why join Trail:

• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events
  
  
  

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?