Service Desk Analyst

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: Compugen is seeking a Service Desk Analyst for a 6 month contract working on site in Victoria. Key Responsibilities:

• Technical diploma or bachelor’s degree in computer science or a related field
• A minimum of 3 years of experience providing technical support services or the equivalent combination of education, training, and experience
• Knowledge of Service Desk practices, processes, and procedures including end user request fulfilment processes, problem and incident management, and root cause analysis
• A customer service mindset and the ability to provide technical support services in a fast-paced, multi-project and multi-business units environment with tact and diplomacy
• Excellent customer service skills, verbal and written communication skills, organizational skills, and time management skills with strong attention to detail and accuracy
• Ability to work as a self-starter and collaboratively with others towards common departmental goals and objectives
• Adept at working with technical and non-technical stakeholders at all levels of the organization on technology-related issues
• Experience with ServiceNow or comparable service management tools
• Hands-on experience supporting software and hardware for video conferencing/audio visual solutions including MS Teams, Zoom, etc.
• Hands-on experience supporting leading collaboration and productivity platforms including Microsoft 365.
• Hands-on experience supporting Windows10/11, Active Directory access management
  
  
  

Skills & Qualifications:

• A minimum of 3 years of experience providing technical support services or the equivalent combination of education, training, and experience
• Knowledge of Service Desk practices, processes, and procedures including end user request fulfilment processes, problem and incident management, and root cause analysis
• A customer service mindset and the ability to provide technical support services in a fast-paced, multi-project and multi-business units environment with tact and diplomacy
• Excellent customer service skills, verbal and written communication skills, organizational skills, and time management skills with strong attention to detail and accuracy
• Ability to work as a self-starter and collaboratively with others towards common departmental goals and objectives
• Adept at working with technical and non-technical stakeholders at all levels of the organization on technology-related issues
• Experience with ServiceNow or comparable service management tools
• Hands-on experience supporting software and hardware for video conferencing/audio visual solutions including MS Teams, Zoom, etc.
• Hands-on experience supporting leading collaboration and productivity platforms including Microsoft 365.
• Hands-on experience supporting Windows10/11, Active Directory access management
  
  
  

Preferred Skills:

• Experience in scripting and automation practices, including but not limited to PowerShell or Microsoft Power Apps
• Experience practicing Agile methodologies
• Experience in administrating the Microsoft 365 platform
• Any technical certifications are an asset and will be viewed favorably
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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