Care Supervisor, Nursing, Integrated Programs

Join the YourCare@Home program, where CBI Home Health supports the Ottawa Hospital by providing outstanding, person-centered care to help patients achieve the best possible outcomes as they return home. As part of an integrated team, CBI Home Health team members work closely together to restore function, independence, confidence, and social connection. CBI Home Health provides training and support so that team members can deliver health care in the home that meets best practice standards and makes a meaningful difference to both patients and the health care system. Come see what home care can be like when you can deliver the best care to meet patient needs.

As a Care Supervisor, Nursing, Integrated Programs within our CBI Home Health team, you will support multiple programs within our Personal Support Services Department. You will lead a group of direct Personal Support Services providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health external stakeholders. Showing the way as a Regulated Health Professional (RPN or RN), you will develop and customize Personal Support Services plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.

What We Offer

• Competitive compensation
• Paid sick days, vacation, orientation, and training
• Comprehensive benefits plan for you and your family
• Mobile technology and training provided (cell phone and tablet)
• Easy access to managers and interdisciplinary team to support you
• Access to 24/7 support, no matter where you are
• Supportive onboarding program, mentorship, and ongoing learning and development to continuously advance your knowledge and skills
• Opportunities to grow your career within CBI Home Health’s national network
  
  

As a Care Supervisor, Nursing, Integrated Programs You Will

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment promptly, utilizing tools, forms, and processes as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client's status and care planning
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient’s needs and that the Care Provider has the knowledge, skills, and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for the investigation, resolution, and reporting of all customer-related complaints
• Promote service delivery excellence through effective onboarding, mentoring, coaching, and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the Key Accountabilities of their roles and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention, and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk, and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health, external stakeholders, and the associated Regulatory Body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices.
  
  

To take on the role of Care Supervisor, Nursing, Integrated Programs you must:

• Possess a current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Be able to establish and build rapport with clients and Care Staff effectively
• Possess a valid Ontario driver’s license with access to a reliable vehicle
• Have the ability to provide the best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team
  
  

Join us at CBI Home Health - Because Your Care Matters.

To learn more about CBI Home Health, please visit www.cbihomehealth.ca

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and CBI Home Health Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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