Junior Business Analyst - #668158

VIA Rail Canada


Date: 3 days ago
City: Montreal, QC
Contract type: Full time
Description

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure and reservation system, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

The Junior Business Analyst supports the Business Analyst in various tasks and activities, such as daily, weekly and monthly statistics, as well as workforce management (breaks adjustments, holiday schedules, shift changes, etc.).

All the VCC statistics require multiple reports from various systems. They are required to understand where we are, adjust to where we want to go, provide feedback to managers and agents, but they also all converge towards our yearly budget process, to ensure we gather all the necessary information on the current year’s results to prepare the following year.

Responsibilities

Report generation, production, analysis and presentation

  • Daily, weekly, monthly and yearly statistics - combining data from various sources (Genesys, Reservia, Customer Feedback Form, etc.)for both VCCs, into multiple spreadsheets meant for various use and audiences (VCC management team, VCC agents, Yearly budget, etc.).
  • Update various Power BI reports.
  • Weekly trend and variance analysis.
  • Result presentation for management team.

Workforce management tasks and other activities in support of the Business Analyst

  • Forecast and schedule generation in Genesys Cloud.
  • Breaks adjustments in Genesys Cloud schedule.
  • Activity planning (including schedule discussions with managers if needed).
  • Holiday schedule planning Shift changes in excel and in Genesys Cloud.
  • Overtime requirements: analysis and request.
  • System configuration updates in Genesys Cloud.
  • Process and configuration documentation.

Creating new spreadsheets weekly, monthly, yearly, to prepare for new periods

  • Maintaining the reporting process up-to-date, creating new spreadsheets to compile new data as time goes by.

Requirements

  • Bachelor in a related field (Administration, Business, IT, Cumulative bachelor’s degree).
  • 1-3 years in a similar role.

Competencies

  • Solid math skills;
  • Excellent knowledge of Microsoft tools, especially Excel;
  • Excellent problem solving and analytical abilities;
  • Contact Center experience;
  • VIA Rail tools, products and services knowledge;
  • Meticulousness and precision.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Why choose VIA Rail?

  • Competitive salary and a generous compensation and benefits package;
  • Flexible options for hybrid remote work;
  • A close knit team of happy co workers;
  • Numerous opportunities for career advancement;
  • An environment that supports employee health and well being;
  • A wide range of health and wellness benefits for employees and their families, including unlimited telemedicine service;
  • To contribute to a sustainable transportation service connecting Canadian communities;
  • First as an employer of choice and as the most trusted carrier among transportation companies in the 2022 Canadian Reputation study published by Leger.
  • Learn more about VIA Rail: https://corpo.viarail.ca/en/company

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!
Post a CV

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