Senior Compliance Analyst

Cole International is a logistics company with a proud history spanning over 65 years. From our beginnings in 1958 to becoming a national leader across Canada, our growth has been built on trust, service, and a commitment to doing what’s right. At Cole, we don’t just move goods—we move businesses forward by putting people at the heart of everything we do.

Why You'll Love This Role

The Senior Analyst, Compliance will provide specialized compliance and technical support for our Canadian brokerage operations team and other departments, (Business Development, Account Management, IT, others as necessary). The successful candidate will have at least 10 years of experience in the customs brokerage industry and a sound understanding of all compliance-related issues concerning major Canadian import regulations, including but not limited to tariff classification, valuation, Free Trade Agreements (FTAs), Special Import Measures Act (SIMA), and various legislative acts regulating imports into Canada.

This position will support the Canadian brokerage operations team by conducting in-depth research into customs regulations, providing technical guidance, and ensuring compliance through quality control reviews of customs entries. The role is essential in managing regulatory risk and maintaining best practices for the Canadian brokerage divisions at Cole International.

What We Offer

• Competitive salary and benefits package
• Salary Range: $65,000 - 80,000 Annually
• Opportunities to grow your career within a well-established organization
• A supportive, inclusive, and values-driven company culture
• Opportunity to make an impact on an evolving business

What You'll Do

• Conduct in-depth research on Canadian import regulations, including tariff classification, valuation, trade agreements, and import restrictions.
• Provide expert regulatory guidance and technical support to the Canadian brokerage operations team.
• Ensure compliance with CBSA regulations and various acts governing imports into Canada.
• Monitor, review, and conduct quality control checks on customs entries to mitigate risk and ensure accuracy.
• Stay current with legislative changes, trade agreements, and regulatory updates, ensuring timely communication to internal teams.
• Assist with internal audits and compliance assessments to ensure adherence to regulatory requirements.
• Support brokerage staff in addressing compliance-related inquiries from clients and regulatory agencies.
• Troubleshoot SWI rejects, CAD Errors
• Investigate AMPS, file appeals when required
• Support IT with input and testing on system updates and upgrades as required
• Monitor CBSA bulletins, Customs Notices, Governmental D Memorandum updates, SIMA notices, Measures in Force updates, Trade Agreement updates etc.
• Collaborate with the National Manager, Compliance to develop internal best practices and compliance training initiatives.
• Collaborate with Training and Development Coordinator to create and monitor training materials/Video as necessary
• Provide recommendations on risk management strategies for the Canadian brokerage divisions.
• Maintain system updates; including but not limited to, SWI Matching data, Permit groups, TRQ updates, CBSA Holiday schedule, Warehouse Location codes, etc
• Other duties as required

What You'll Bring

• Minimum 10 years of experience in the customs brokerage industry with a strong background in Canadian import compliance.
• Extensive knowledge of tariff classification, customs valuation, FTAs, SIMA, and other regulatory requirements.
• Familiarity with key legislation, including the Customs Act, Customs Tariff, and other trade-related acts and regulations.
• Strong research and analytical skills with the ability to interpret and apply complex regulations.
• Experience conducting quality control and risk assessments in a brokerage setting.
• Proficiency in customs brokerage software, CBSA electronic systems, CARM Client Portal (CCP), and Microsoft application is an asset.
• Excellent communication and problem-solving skills, with the ability to convey complex compliance information to internal teams.
• Certified Customs Specialist (CCS) designation is preferred.
• Professional accreditation (e.g., CTCS, CCLP) is an asset.

Join Our Team

At Cole International, we’re committed to building a workplace where collaboration, respect, and continuous improvement are part of everything we do. If you’re passionate about language, communication, and supporting compliance in a dynamic business environment, we encourage you to apply and grow your career with us.