Full Time Field Service/Install Rep

Requisition ID: 2171

Waterloo, Ontario, Canada, N2J 3G7

Job Type: Full-Time

Who We Are

Draught Services, a division within The Beer Store, is Canada’s oldest and largest draught service and equipment company established since 1947. We work with Brewers and Licensees towards the common goal of promoting the highest quality draught beer experience through industry leading installation, global partnerships, and an established US and Canadian dealer network. We offer nationwide installation, system cleaning and service, and support and offer Canada’s premier Keg repair service.

The Role

We are currently searching for a Field Service/Install Rep reporting to the Field Supervisor. This is a Full-Time Permanent opportunity. This position will be servicing the area(s) of Waterloo /Kitchener & occasionally Owen Sound. In this hands-on field-based role, you will provide draught system cleaning, maintenance, installation, and repair services to licensed establishments throughout the assigned territory. Working directly with customers, you will troubleshoot technical issues, deliver exceptional service, provide product and system guidance, and build strong customer relationships that support long-term satisfaction and retention. You will also manage an efficient service route, maintain accurate records and inventory, complete invoicing and administrative requirements, and identify opportunities to grow our customer base through ongoing service excellence and new business development activities.

Location

This is a field based opportunity in Waterloo/Kitchener. A valid G class driver's license and clean abstract is required. A company vehicle will be provided.

What You'll Be Doing

• Carry out line cleaning and service in assigned geographic area. Maintain and grow, line cleaning customer base provide on demand service as required
• Troubleshoot and repair draught services problems and issues to ensure customer satisfaction. Plan and organize efficient schedule to maximize return on investment.
• Deliver exceptional customer service by responding promptly to customer inquiries, resolving service concerns, providing technical guidance, and ensuring a positive customer experience that drives retention and long-term partnerships
• Use knowledge of systems design and installation technics to build and install beverage systems
• Maintain route schedule by means of record keeping and ensuring work orders are up to date
• Visits to new licensee customers and/or existing establishments who currently do not subscribe to our services
• Complete all invoicing in a timely manner adhering to company policy
• Maintain sufficient inventory levels for service area. Ensure inventory accuracy reconciliation
• Perform other related duties and projects as assigned

Education

• Must have completed High School and/or GED equivalent
• Valid Ontario driver’s licence / clear driver's abstract required

Experience

• Mechanical/Trade background is preferred, but not required

Skills

• Ability to troubleshoot mechanical systems
• Ability to use various hand tools, working from heights (ladders, lifts), and physically fit and capable to lift heavy materials (75lbs)
• Demonstrated interpersonal and time management skills
• Basic accounting knowledge with good computer skills (Microsoft office, outlook, Windows and Excel)
• Able to work a flexible schedule with occasional overnight, on-call and overtime as needed
• Ability to prioritize and multi-task in a fast-paced environment.
• Self starter with the ability to work independently, excellent communication skills, strong customer service aptitude with attention to detail

Compensation

Salary range? Yup, we’ve got one: $20.77 - $31.15 CAD per hour. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.

What We Offer

Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.

We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, employee special offers, and a casual dress and work environment.

• Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.

Equal Opportunity Employer

We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.

We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.