Patient Service Clerk

Job Summary & Requirements

The Patient Services Clerk is responsible for data entry, scheduling, phone communication, team support, site and supply oversight and clinic flow within a wide variety of clinics both on site and off site.

Education

• Medical Office Administration Certificate/Diploma or Equivalent Program essential

Experience

• 2-3 years clerical experience in an outpatient/clinic setting or equivalent
• Experience with data entry and excel
• Work within interdisciplinary settings
• Experience with the pediatric population and families
• Familiarity with multi-site and off site clinic work
• Experience working directly with physicians
• Experience within a setting with competing priorities and multiple demands
• Experience with process development and improvement as well as independent problem solving skills

Competencies

• Travel to community sites
• Transportation of patients in wheelchairs and on stretchers
• Standing for extended periods
• Detail orientation and demonstration of critical thinking
• Computer literacy - Microsoft Office, Excel and Data Entry – essential
• Keyboarding skills – 50wpm – essential
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling required
• Current experience in the processing of physicians orders
• Demonstrated skill set in patient centered support and supporting a team with a variety of health care providers

Other

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrated commitment to maintaining confidentiality
• Demonstration of commitment to ongoing learning