Customer Service Representative

Responsibilities

• Offer exceptional customer service at all times .
• Answer inbound client calls to promote the product lines offered by the company or propose alternatives .
• Participate in outbound call campaign.
• Sales support
• Clerical task
• Provide solutions to customer issues and concerns in a professional and courteous manner.
• Maintain favorable relationships with the customer to encourage repeat and future business.
• Enter all client orders in the system .
• Follow-up on order and delivery statuses when required by the client .
• Perform inventory searches within our network and with external suppliers when required .
• Assist Sales Team and support coworkers in executing certain tasks .
• Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
• Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors

• Minimum of two years of experience in customer service, sales, distribution, or supply chain.
• Experience in the tire or automotive industry is considered an asset.
• Good understanding of inventory management and product availability.
• Excellent communication skills and ability to build strong customer relationships.
• Strong customer focus and commitment to delivering exceptional service.
• Excellent organizational, prioritization, and attention-to-detail skills.
• Strong problem-solving abilities with a proactive mindset.
• Proficiency with Microsoft Office and CRM/ERP systems.