QCC Tech Technician - Concord Ontario

Department: Blue Mantis

Location: Onsite

Compensation: CA$25.00 - CA$28.00 / hour

Blue Mantis is looking for an Onsite technical position for a 3 month contrac t with in the Build/Configuration center, which has contracted Service Level Agreements (“SLAs”), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager – Build / Configuration Centre.

Key Responsibilities

Duties and responsibilities

Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Blue Mantis and client expectations provided in the special instructions by order desk staff. General functions include:

• Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
• Timely escalation to the manager of any technical or process related issues.
• Adherence to Blue Mantis quality system standards and process
• Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate.
• Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic.
• Remote setup of client device in accordance with specific documented process.

Skills, Knowledge and Expertise

Qualifications

• The ability to perform under pressure while maintaining client standards.
• Ability to communicate effectively with co-workers and management.
• Micro computer hardware configuration / testing
• Good communication and the ability to follow technical documentation while applying technical problem solving skills.
• Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
• Computer hardware experience.
• Working knowledge of Microsoft products.
• Ability to learn new technical procedures and adhere to exact direction / quality verification.
• Ability to work and manage in a fast-paced environment.

Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis’ proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.