Recreation Customer Service Clerk

Summary

Reporting to the Manager of Community Programs and Services, the incumbent is responsible for customer service at the Sports Complex.

Main Responsibilities

• Greet customers and respond to their questions and inquiries in person and by telephone;
• Enter payments into the reservation system, sell walking track passes, and balance a petty cash float;
• Provide information regarding program and event registrations, maintain inventory of equipment related to programs, as well as the sports equipment library;
• Conduct safety inspections of the facility to identify and eliminate hazards and ensure the safety of customers and users;
• Monitor facility users and ensure compliance with safety rules;
• Support the department with any other duties as required;
• Perform housekeeping duties within the sports complex, including sweeping and mopping floors, etc.;
• Perform other related duties as assigned.

Qualifications And Requirements

Education

• High school diploma or current student (minimum 18 years of age)

Experience

• 6 months to 1 year of customer service experience (an asset)

Certification /Accreditation

• N/A

Specific Knowledge

• Fluency in French and English, both written and spoken;
• Proficiency in Microsoft Office Suite (Excel, Word and Outlook);

Abilities

• Excellent customer service and communication skills;
• Strong interpersonal and communication skills;
• Ability to work independently or as part of a team;
• Reliability, punctuality and good attendance;
• Ability to handle cash transactions accurately;
• Strong attention to detail and accuracy;
• Ability to perform repetitive tasks accurately and consistently;
• Commitment to quality work and high-quality service delivery;

Details

Hours

• 10 hours/week and more
• Includes evenings and weekends

Compensation

• Pay Rate: $22.89/hour

Benefits

• OMERS pension plan
• Employee Assistance Program (Dialogue)

Location

Sports Complex, Limoges, ON

Start Date

September 14, 2026

Additional Requirements

A criminal record check must be provided upon hire.