QA Analyst

Reference Number: 4764

Posted Date: Jul 9, 2026

Employment Type: Permanent Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $67048.80 - $72399.60 Annually

Location

North Vancouver, British Columbia, Canada

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We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The Information Services Division within Insurance is currently looking for QA Analyst to join our team. In this role, you will be responsible for maintaining and enhancing solutions using a mix of testing approaches and tooling technologies to ensure the quality of ICBC’s various applications and Contact centre products.

Specifically, you will:

• Perform and coordinate functional, regression and acceptance testing of software applications.
• Identify test objectives, develop and executes test plans.
• Create manual test cases from acceptance test criteria and execute manual test cases as well as exploratory functional testing.
• Write user acceptance criteria requirements in a structured fashion amenable to automated testing; creates and executes automated acceptance tests.
• Run transactions through systems, validate data records and run regression testing.
• Identify root causes for complex defects within portfolio and communicate resolution.
• Perform Incident triaging, Initial troubleshooting, co-ordinate with business stakeholders and assign to appropriate resources with findings documented.
• Performing case management and co-ordination with support help desk on Vendor portal for Contact centre Incidents.

Position Requirements

This position will require someone who has 2+ years of hands-on experience in the domain of software testing or relevant post-secondary education. The ideal candidate will possess the following qualifications:

• Familiarity with test strategies, plans, and various testing methodologies.
• Knowledge of functional/non-functional requirements and test cases.
• Effective written and oral communication skills.
• Ability to work without supervision and in a cross-functional team environment.
• Demonstrated critical thinking, problem solving and learning agility.
• Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.
• Knowledge in SQL/Oracle and programming/scripting languages as well as mobile applications testing experience would be an asset.
• Exposure to Agile methodologies, or other software development best practices preferable.
• Genesys Contact Centre application knowledge and exposure will be an added asset.

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.

Supportive: We seek to understand to meet diverse and evolving needs.

Straightforward: We simplify the complex to make things easier.

Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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