Client Support & Career Hub Manager

Dress for Success Central Alberta

Red Deer, Alberta | 22.5–37.5 Hours per Week | One-Year Contract (with possibility of extension based on funding)

We are seeking the right candidate for this role and are open to discussing a part-time or full-time schedule based on experience, qualifications, and organizational needs.

About Dress for Success Central Alberta

Dress for Success Central Alberta is a non-profit organization dedicated to empowering women to achieve economic independence and long-term success. Through workplace attire, career development programming, mentorship, and a supportive community, we help women overcome barriers to employment, build confidence, and thrive in their careers.

We are seeking a passionate, organized, and digitally savvy professional to lead and grow our Career Hub while providing exceptional client support and program coordination. This is an opportunity to make a meaningful impact in the lives of women across Central Alberta by helping them access the tools, resources, and connections needed to achieve their goals.

Position Summary

Reporting to the Executive Director, the Client Support & Career Hub Manager oversees the administration and growth of Dress for Success Central Alberta's Career Hub while coordinating key client programs and services. The successful candidate will play a critical role in supporting women through their career journeys, facilitating workshops and programs, building community partnerships, and tracking program outcomes.

This position requires a strong combination of client service, program coordination, digital engagement, and relationship management skills.

Key Responsibilities

Career Hub Leadership & Digital Engagement

Lead the day-to-day management of the Career Hub, ensuring clients can easily access learning opportunities, workshops, and resources.
Support client registration, onboarding, and engagement with the platform.
Monitor participation and usage metrics to improve client experience and program effectiveness.
Upload content, maintain resources, and troubleshoot basic technical issues.
Collaborate with community and educational partners to expand Career Hub offerings.
Promote digital learning opportunities through outreach and communication initiatives.

Client Support & Program Delivery

Serve as a primary point of contact for client intake, referrals, scheduling, and program enrollment.
Conduct client assessments and connect participants with appropriate services and resources.
Coordinate, with the volunteer lead, the delivery of styling appointments and career consultations.
Facilitate Learning & Connection Days focused on career development, wellness, and community building.
Lead the Styling Program, ensuring a welcoming, empowering, and trauma-informed experience.
Coordinate ELLEvate and other client workshops and events.
Support the development and implementation of the organization's Mentorship Program.
Assist with Mia's Closet and other collaborative community initiatives.

Partnerships & Community Engagement

Develop and maintain relationships with referral agencies, employers, educational institutions, and community partners.
Represent Dress for Success Central Alberta at community events and networking opportunities.
Support client recruitment and program awareness through outreach activities.
Identify opportunities for collaboration that strengthen client outcomes and community impact.

Program Administration & Evaluation

Maintain accurate client records and ensure confidentiality in accordance with organizational policies.
Assist with tracking program outcomes, participation data, and success stories.
Assist with funder reporting, program evaluation, and impact measurement.
Prepare reports and recommendations to support continuous program improvement.
Support organizational goals and special projects as required.

Qualifications

Required

Diploma or degree in Human Services, Social Work, Career Development, Education, Community Development, Business, or a related field, or a combination of equivalent education and experience.
Minimum 2 years of experience in client services, program coordination, employment services, education, social services, or a related field.
Strong interpersonal, communication, and relationship-building skills.
Experience facilitating workshops, training sessions, or group programming.
Proficiency with Microsoft 365 and digital platforms, including online learning tools and virtual meeting platforms.
Excellent organizational and time-management skills with the ability to manage multiple priorities.
Commitment to trauma-informed, inclusive, and client-centered service delivery.
Ability to work independently while contributing positively to a collaborative team environment.

Assets

Experience working with women facing employment or life-transition barriers.
Knowledge of career development and employment services.
Experience with data tracking, outcome measurement, and reporting.
Familiarity with CRM or client database systems.
Experience working with volunteers and developing community partnerships.

Additional Requirements

Ability to occasionally work evenings or weekends for workshops and events.
Successful completion of a Criminal Record Check and Vulnerable Sector Check.

What We Offer

Meaningful work that creates lasting impact in the lives of women and families throughout Central Alberta.
A supportive, collaborative, and mission-driven team environment.
The chance to help shape and grow innovative programs that support women's economic independence.

How to Apply

***email_hidden***

Application Deadline: July 31, 2026 at 4pm

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Work Location: In person