Customer Service Representative - SIS Temporary/AppD Replacement

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Interested in growing your career at Fanshawe College?

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Posting Closing Date

July 16, 2026

Campus Location

London, ON

Department

MDO1 Faculty of Business and Hospitality - Operations

Employment Group

Support

Pay Details

$29.83 Hourly

Worker Sub-Type

Fixed term (Fixed Term)

Time Type

Full time

Remote Type

In-Person

Contract End Date

April 30, 2027

Hours of Work per Week

Note: This is for 1 Regular Full-Time temporary vacancy until April 30, 2027. This position is a daily on campus in-person work schedule. This position is deemed a critical replacement vacancy.

Why this Role is Important

Und er th e s up e r visi o n o f t h e O p era t i o n s M a n a g e r th e i n c u m b e n t i s r e s pon si b l e fo r p r o vi d i ng a d mi n is t ra t i ve, a c a d emic a n d cle r ic a l s uppo rt wi t h p rimary res pon s i b ili t y as t h e D ivi s i on al S tud e nt I nfo rma t i o n Sys t e m s ( S I S) lia i s o n fo r th e Business Programs.

How You’ll Make an Impact

SIS designate support to include:

• Assigns class letters (program sections) for all programs

• Monitors mid-term and final grading, and academic standing activities according to scheduled deadlines

• Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures

• Solves registration and student record issues or determines appropriate course of action for student to take

• Collates from academic records graduation lists, verifies accuracy, and liaises with the Registrar's Office Graduation Coordinator to exchange records

• Processes and maintains divisional records for internal and external course credits. Follows up with students if correct documentation is missing.

• Assists with generation and distribution of class lists for faculty at the beginning of each academic term

• Sets up students on Fanshawe On line (FOL)

Registration and Liaison duties:

• Course and program enrolment/registration for BUS students

• Sends out information to applicants/registrants; create packages for student orientation

• Plans and participates in development of Orientation Schedule for students

• Program registration and verifications for all first semester BUS programs

• Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students

• Ensures maximum number of applicants are admitted and registered before the start of classes

• Determines status of student registration i.e. part-time or full-time

• Liaises with cooperative education consultant to obtain information necessary for grades and graduation from co-op programs

• Assists both faculty and students with academic matters relating to the system

• Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation

Curriculum:

• Assists with updating course outlines and program information sheets (back-up as required)

• Initiates requests for new courses and submits Degree Audit information for all existing and new program activity

• Tracks and submits pre-requisite and equivalent course associations

Other:

• Provides back-up to the customer service centre as required

• Prepare absence reports for all faculty and support staff (back-up as required)

• Provides back-up for the submission of work order requests

• Provides academic support and assistance to other divisional staff, faculty, and administrators as required

• Implements ongoing new processes for registration and when systems change

• Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys

• Develops Instructional Feedback and Key Performance Indicators (KPI) survey schedules with input from coordinators and recruits volunteers from staff to ensure all surveys are administered at the scheduled time

• Follow-up and attempts to track down students in class for completion of surveys and returns all completed surveys

• Other related duties as assigned

What You'll Bring

• Post-secondary 2 year diploma or equivalent in O ff ice Ad mi n i s t ra t i on , Bu si n es s s tud ies or e qu iva l e n t c o m b i n a t i o n o f aca d emic e du c a t i o n a n d rela t e d w o r k e x p er i e n c e

• Minimum 1 year of e x p er i e n ce in t eam e n v ir o n me n t in an a ca d e mic se r vice off ice u si n g a v ar i e t y o f c o m pu t er s oft ware p a c ka g e s s u c h as Colleague, Workday , w o rd p r o c e s si n g a n d s p r e a d s h ee t s

• F am i lia r i t y wi t h F OL (Fanshawe Online) w ou ld b e an a s s e t

• Strong organizational skills, time management skills and attention to detail

• Ability to multi-task and work independently

• Excellent verbal and written communication skills

Ready to Apply?

If you’re ready to strengthen our student experience and contribute to something bigger — we’d love to hear from you. Submit your application by the specified closing date.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [email protected]

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.